Drive engagement and health management
Patient Engagement
Discover patient engagement tools that help strengthen connections, improve satisfaction, and simplify care. With easy self-service options and AI-powered features like text messaging and waitlist support, you can keep patients engaged and reduce the workload on your team.
Increase access to care information
Help patients stay informed and involved with their care anywhere, anytime, and on any device with our accessible tools that easily integrate into their daily routines.
Online records access
Give patients secure access to their health records, test results, visit summaries, and appointment details through your patient portal.
Mobile patient access
Get an intuitive app that lets patients manage appointments, message your team, pay bills, and view health information from their phone.
Integrated telehealth
Support virtual visits with embedded telehealth that extends care beyond your four walls without adding another system to manage.
Empower patient self-service
Improve the way patients experience care and give your team some breathing room. With self-service tools, patients can take control of tasks like scheduling and requesting prescription refills, making your operations more efficient.
Patient self-scheduling
Offer patients convenient, online scheduling and appointment management at any time.
Self check-in
Let patients complete check-in tasks, screeners, and consent forms before arrival to reduce no-shows and waiting room delays.
Online payments
Enable secure digital payment options that simplify billing for patients and help you collect faster.
Reduce administrative work
Automate daily administrative tasks to lighten your team’s load and save time, giving your staff more energy to focus on work that only a person can do.
AI-enabled conversations
Support patient interactions with two-way texting and inbound calls, and soon an AI assistant will answer routine questions and triage patient inquiries.
Proactive waitlist
Keep schedules full with AI-powered Waitlist Scheduling that will proactively notify patients of open appointments, even same-day.
Live operator
Provide real-time complex scheduling and payment support for patients who require personal assistance.
Outreach messaging
Help close care gaps with automated or targeted messages that deliver timely actions and information at scale.
- Marty Fenn
- February 19, 2026
- 6 min read
Using AI triage systems to keep patients engaged
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athenaOne
*This customer is part of our Client Advocacy Program and was not compensated for this content.