We'll help you get the most out of our partnership, even tracking performance to catch small issues before they're big problems. With athenahealth client support available whenever you need it, you’re never left to fend for yourself.
With us, you don't get a software vendor, you get a business partner. Our aligned incentives mean we strive to get you paid every dollar—and help you avoid penalties. And we're by your side for every twist and turn on the path.
Our approach to athenahealth client support
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We connect the dots on value-based healthcare programs, so you stay ahead of industry change.
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You’ll get up to speed with comprehensive onboarding and continued training.
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Get help whenever you need it: we offer 24/7 emergency support.

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Our approach sets us apart
Interoperability
With thousands of connections, you’ll get the patient information you need.Get connectedathenahealth network
Put our network intelligence–pulled from 100,000+ providers—to work for you.Learn from insightsImproved efficiency
We automate the work slowing down our clients, or take it off their plates entirely.Reduce your workloadMaster MACRA and MIPS
Amidst changing healthcare regulations, we can keep your organization future-proof.Depend on stabilityCost and value
Unlike software, we're not a sunk cost. Your investment will drive real returns.Explore costsClient support
You’re our partner, with onboarding and on-demand guidance, anytime.Count on support
Our services
athenaOne—our suite of integrated, network-enabled services—works to deliver measurable financial and clinical results for providers, with accessible, steadfast support from our expert teams.
Electronic Health Records
View service detailsAn EHR that’s easy to use, letting you focus on patients—not computer screens.
Medical Billing
View service detailsWhen you partner with athenahealth, chasing down payments isn’t your job. We make it ours.
Patient Engagement
View service detailsSecure messaging and a full patient portal let you stay connected—before, after, and in between visits.
Population Health
View service detailsEasily achieve the clinical and financial outcomes you need to thrive with value-based care.
Care Coordination
Simpler, efficient order management. Transparent, secure data for care collaboration.
epocrates
View service detailsThe medical reference app that displays safety, diagnostic, and treatment information—in the moment of care.