Client support

We'll help you get the most out of our partnership, even tracking performance to catch small issues before they're big problems. With athenahealth client support available whenever you need it, you’re never left to fend for yourself.

With us, you don't get a software vendor, you get a business partner. Our aligned incentives mean we strive to get you paid every dollar—and help you avoid penalties. And we're by your side for every twist and turn on the path.

Our approach to athenahealth client support

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    We connect the dots on value-based healthcare programs, so you stay ahead of industry change.

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    You’ll get up to speed with comprehensive onboarding and continued training.

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    Get help whenever you need it: we offer 24/7 emergency support.

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Our approach sets us apart

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    With thousands of connections, you’ll get the patient information you need.
    Get connected
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    athenahealth network
    Put our network intelligence–pulled from 100,000+ providers—to work for you.
    Learn from insights
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    Improved efficiency
    We automate the work slowing down our clients, or take it off their plates entirely.
    Reduce your workload
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    Master MACRA and MIPS
    Amidst changing healthcare regulations, we can keep your organization future-proof.
    Depend on stability
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    Cost and value
    Unlike software, we're not a sunk cost. Your investment will drive real returns.
    Explore costs
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    Client support
    You’re our partner, with onboarding and on-demand guidance, anytime.
    Count on support

Our services

athenaOne—our suite of integrated, network-enabled services—works to deliver measurable financial and clinical results for providers, with accessible, steadfast support from our expert teams.