Customer Support

Your success is our priority

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Live Support

When you need help, we’re here

Sometimes challenges arise and you just need help. athenahealth’s live customer support is always available to help solve your issue and minimize its impact on your day.

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24/7 support

Get live customer support over the phone, through chat, or email whenever you need it.1 

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<2 minute wait times

Customers wait less than two minutes on average to speak with a live support person.1 

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87% single day resolution rate

Customer issues are resolved in one business day 87% of the time.2 

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95% Customer Satisfaction rating

Customers are enthusiastic about our live support.3 

Continuing skill development support

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Unlimited 1:1 coaching

Support your clinicians and administrators with 1:1 athenaOne coaching. 

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Virtual training

Provide on-demand, focused training for specific functions and workflows. 

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eLearning videos

Enable your staff to learn at their own pace.

Helping you succeed is a continuing commitment with athenaOne. Schedule a demo to learn more about our skill development support. 

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Insights that help grow success

With comprehensive visibility and data from our network, you can set benchmarks, implement best practices, and find opportunities for improvement throughout your practice. 

A view of athenahealth's Insights Dashboard functionality

Tracking your performance

Get an instant snapshot of your practice’s performance and actionable data to help increase revenue with our Insights Dashboard. 

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Share your voice and connect with our customer community

41%

Of athenaOne’s 2022 enhancements came from customer feedback.4

50+

Customer-led user groups provide a place to connect and learn.5

150K

Of our customers are active within our Success Community.6

Technology that supports your success

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Get a personalized athenaOne demo

Submit a request, and we’ll schedule a brief call.


1. Based on Five0 data as of Q1 2021

2. Based on Salesforce data as of Q1 2021 

3. Based on Salesforce data as of Q1 2020

4. Based on athenaOne Voice of the Customer data as of 2022

5. Based on Salesforce and Gainsight data as of athenahealth data as of April 2023

6. Based on athenaOne data as of 2020