Questions you may have

Why can’t I log in through the portal on this site?

The portal on this site isn’t for patients. It’s solely for medical providers and healthcare organizations.


To get to your patient portal, you’ll need to contact your medical provider’s office for the web address. They can also provide you with instructions on how to register and log in if you need them.


We apologize for any confusion or frustration this misunderstanding may have caused you.

How can I reset my password, security question, or access code?

Please contact your medical provider’s office for instructions on how to change or reset your patient portal password. Once you can log in to your patient portal, you’ll be able to make changes to your security question or access code.

How can I pay my bill?

Before you start, make sure you have a printed copy of your billing statement available to reference. Then the steps are:
1. Go to:
2. Enter the QuickPay code from your statement
3. Pay your bill

How do I access my test results?

When test results are available, you can access and review them directly through your patient portal. If you have issues logging into your patient portal, please contact your medical provider’s office for support.

How do I get technical support?

You will need to contact your medical provider’s office for any technical issues you’re struggling with. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.

I am a caregiver. How do I access my family member’s account?

If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.

For providers interested in our patient engagement solution

If you’re a practice or healthcare organization looking to learn more about the features and services included in our patient engagement solution, please visit our athenaCommunicator page.