Questions you may have
How do I log in to my portal?
The link below will take you to our portal locator, where you can find and log in to any of your patient portals.
If I use your portal locator, can I still log in using the old URL?
Yes. Using the portal locator doesn’t affect your ability to use other URLs to log in to your patient portal.
How can I reset my password, security question, or access code?
Please contact your medical provider’s office for instructions on how to change or reset your patient portal password. Once you can log in to your patient portal, you’ll be able to make changes to your security question or access code.
How can I pay my bill?
Before you start, make sure you have a printed copy of your billing statement available to reference. Then the steps are:
1. Go to: payment.athenahealth.com
2. Enter the QuickPay code from your statement.
3. Pay your bill
How do I access my test results?
Test results can be accessed and reviewed through your patient portal. If you’re having issues locating your patient portal, the portal locator will help you find it.
If you’re having issues logging into your patient portal, please contact your medical provider’s office for support.
How do I get technical support?
You will need to contact your medical provider’s office for any technical issues. But before you do, please check that you’re attempting to access your patient portal from a desktop computer using a Chrome, Microsoft Edge, Mozilla Firefox, or Safari browser. This may solve the problem. If not, your medical provider can supply additional assistance.
I am a caregiver. How do I access my family member’s account?
If you are an authorized caregiver that needs help accessing a family member’s account, you will need to contact that family member’s medical provider for support.
For providers interested in our patient engagement solution
If you’re a practice or healthcare organization looking to learn more about the features and services included in our patient engagement solution, please visit our athenaCommunicator page.