Our leadership team

athenahealth is a leading provider of network-enabled services and mobile applications for medical groups and health systems. The dedicated professionals who make up our leadership team use their expert knowledge to fuel our mission to transform healthcare.

bob segert

Bob Segert, Chairman & CEO

Bob Segert joined athenahealth in February 2019 after serving as the Chairman and Chief Executive Officer of Virence Health. He is a seasoned leader with a passion for understanding and delivering on the needs of the customer, a relentless commitment to operational excellence, and a track record for driving outstanding results.


Bob has over 20 years of leadership experience in the software & IT services industry – spanning across sales, marketing, operations, and corporate strategy. He has served as Executive Chairman of Aspect Software and President and CEO of Expert Global Solutions, where he scaled the company’s global footprint and achieved market-leading positions in customer relationship management and business process outsourcing services. He was also President and CEO of GXS, Inc., the world’s largest B2B cloud integration platform.


He currently serves on the Board of Directors of EPAM Systems, the Dallas Symphony Orchestra Board of Governors and Foundation Board. He also sits on the executive committee of the Vogel Alcove, which supports early childhood development of homeless children in Dallas. Bob holds an MBA from Harvard Business School and a BS in Mechanical Engineering from Purdue University.

Meet the rest of our team

Richard Barnwell, Senior Vice President, Product Engineering

Richard Barnwell serves as SVP of Product Engineering at athenahealth, responsible for leading the engineering teams developing our core products. Richard came to athenahealth in March 2018 from Microsoft, where he was a partner engineering manager, leading teams which develop unified endpoint management and security products.


Earlier in his career at Microsoft, Richard led teams developing the Dynamics 365 business applications. Prior to Microsoft, Richard held engineering leadership roles at a number of early-stage companies, working in a variety of domains including indoor location, industrial Internet of Things, and eCommerce. Richard started his career at Dun & Bradstreet software, working on business applications.

Jessica Collins, Senior Vice President, General Counsel

Jessica has served as our Senior Vice President, General Counsel since June 2018, after joining athenahealth in September 2016. Prior to her time with athenahealth, Jessica held a number of legal leadership positions at Keurig Green Mountain, Inc. where she was Vice President, Associate General Counsel. Earlier in her career, Jessica served as Senior Counsel at Raytheon, and was a partner in the Corporate Group at Brown Rudnick LLP, where she concentrated on business and securities law. Jessica received her J.D. from the Northeastern University School of Law and her B.A. in English, with Honors, from Bates College.

Bret Connor, Senior Vice President, Chief Customer Officer

Bret Connor has served as our Senior Vice President, leading Customer Success since joining athenahealth in August 2017. He oversees our customer success organization that supports and enables our clients in their journey to transform healthcare by utilizing our cloud-based platform and services to improve their revenue capture, deliver better healthcare outcomes, and spend more time providing care. Prior to joining us, Bret served in executive leadership roles at VMware, Inc. and McKinsey & Company. Bret received his B.A. in economics from the University of Chicago and his M.B.A. from Harvard Business School.

William J Conway, Chief Sales Officer

Bill Conway joined our executive leadership team in 2019 as Chief Sales Officer, bringing over 30 years of healthcare industry experience focused on driving disruptive solutions, leadership expertise in building large client-facing organizations, and a deep understanding of the provider space.


Bill returns after a year with American Well. In his earlier role with athenahealth, Bill served as Senior Vice President with responsibility for Sales, Account Management, Onboarding Services, Channel Management, and Market Strategy. Prior to that, as VP of Small Group Sales, he reimagined the sales approach to accelerate national adoption of our software with independent physician groups.


Bill was previously Regional VP of Sales for Allscripts Corporation and spent 13 years at IDX Systems Corporation in a variety of roles.

Fran Lawler, Chief Human Resources Officer

Fran joined athenahealth as our Chief Human Resources Officer in July 2019. Prior to joining, Fran held a series of HR leadership roles of increasing size and scope, with firms such as Corning, Apex Tool, and Stanley Black & Decker, eventually becoming the Chief Human Resources Officer for Medifast, Inc.


Fran’s interest in healthcare delivery developed early, having served as an officer in the US Army’s Medical Service Corps for six years. During that time, she worked in military medical centers managing patient admissions, medical records and billing. Fran received her B.S in Systems Engineering from the US Military Academy at West Point, and her M.B.A from Harvard Business School.

Matthew Levesque, Senior Vice President, Operations

Matthew Levesque joined athenahealth in 2007 and has served as our Senior Vice President of Operations since February 2018, where he is responsible for athenahealth’s revenue cycle, clinical, and integration operations. Since July 2015, Matthew, as a representative of athenahealth, has served on the board of directors of the Committee on Operating Rules for Information Exchange, or CORE, a collaborative initiative launched by the Council for Affordable Quality Healthcare, Inc., or CAQH. CAQH CORE is governed by industry-wide stakeholders focused on the development and adoption of national operating rules for healthcare administrative transactions. He received his B.S. in Finance from Siena College.

Karl Salnoske, Senior Vice President, Cloud Engineering and Operations

Karl joined athenahealth in February 2019 following his time as Senior Vice President of Engineering and Cloud Operations at Virence Health. He is a senior technology and operating executive with more than 20 years of experience across multiple sectors, including healthcare, higher education, and telecom.


Before joining us, Karl was at Laureate Education, Inc. as Executive Vice President and the company’s first Chief Information Officer. Prior roles includes senior leadership positions with IBM, Schering-Plough, and McKinsey & Company. Karl holds a Bachelor of Science from Virginia Tech.


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