Features and services
Automated messages
Patients receive automated reminders for appointments, billing, and follow-up care. As well as alerts to see test results in the patient portal.
Simple patient portal
Connect with your community via mobile-optimized portal. Patients can review health history, pay bills, schedule appointments, and more.
Call support
Live phone operators can reschedule or cancel appointments, take payments, and offer support in Spanish.
Better bottom line
Our patient engagement service helps hospitals escape no-shows and keep schedules full—there could be a 4% drop in no-show rate.*
Automated messages
Patients receive automated reminders for appointments, billing, and follow-up care. As well as alerts to see test results in the patient portal.
Simple patient portal
Connect with your community via mobile-optimized portal. Patients can review health history, pay bills, schedule appointments, and more.
Call support
Live phone operators can reschedule or cancel appointments, take payments, and offer support in Spanish.
Better bottom line
Our patient engagement service helps hospitals escape no-shows and keep schedules full—there could be a 4% drop in no-show rate.*

Helping you stay connected, reduce no-shows, and keep your community engaged in their care. Watch how it works.
520M
automated patient messages delivered annually*
*Based on athenaNet data as of May 2018
Effective patient engagement solutions for hospitals involve sending the right message at the right time. We call, email, or text to set your community up for their best health.
Our services
Electronic Health Records
View service detailsAn EHR that’s easy to use, letting you focus on patients—not computer screens.
Medical Billing
View service detailsWhen you partner with athenahealth, chasing down payments isn’t your job. We make it ours.
Patient Engagement
View service detailsSecure messaging and a full patient portal let you stay connected—before, after, and in between visits.
Population Health
View service detailsEasily achieve the clinical and financial outcomes you need to thrive with value-based care.
Care Coordination
epocrates
View service detailsThe medical reference app that displays safety, diagnostic, and treatment information—in the moment of care.