It’s universally true that patients want the best possible health outcomes, at an affordable cost, delivered by providers who care about them. But far too many patients have less than optimal experiences at a price that’s just too high. After observing performance across the 10,000 customer organizations we serve, we’ve identified a few key tenets of value-based care (VBC) that can help you achieve these goals.

Knowing who your patients are, what conditions they have, and the gaps in their care allow you to prioritize the most high-risk patients.

By looking beyond the acute issue at hand and engaging with patients through non-traditional means, such as telehealth and portal messaging, practices can deliver the care patients need but don’t ask for.

Supporting a patient’s health decisions and actions in everyday life is crucial to helping them avoid preventable adverse outcomes. Focusing on between-visit care improves patient’s health outcomes. It also comes with financial incentives for practices who’ve adopted or are in the process of transitioning to VBC to keeping the cost of care at an appropriate level.

In this paper, you’ll see how three hypothetical practices – all in different places on the VBC journey – approach our recommendations, and the effect it has on their ability to satisfy patients, maximize positive health outcomes, and reduce the total cost of care.