Why Privia Health Chose athenahealth’s Ambient Notes

In recent years, artificial intelligence (AI) in technology has grown beyond an accessory and into a necessity. The integration of AI into healthcare technology is reshaping how providers manage their workflows, particularly clinical documentation. As clinicians juggle demanding schedules and heavy administrative burdens, which increase the risk of burnout, the need for accelerators and innovative efficiency has never been more pressing.

Given that, it’s no surprise that a flurry of ambient scribe solutions for clinical documentation have popped up in the market in 2024 and 2025. Although every solution shares the goal of alleviating the burden of clinical documentation, not every solution is created equal. It’s essential to understand how an ambient scribe would integrate into your organization’s workflows and give providers flexibility of choice, based on their documentation style.

Don’t take it from us – read on to learn what Chris Voigt, Senior Vice President and Chief Technology Officer of Privia Health, has to say about choosing an ambient scribe for your organization.

Why Privia Health chose athenahealth’s Ambient Notes

For Privia Health, it wasn’t a question of if they would contract an ambient scribe solution, but which. “At Privia, we’re always looking for technology to make our doctors' lives easier and take work off their shoulders so they can focus on the patient,” Voigt says Integrating an AI solution to support clinical documentation was too promising to ignore.

The success of any documentation solution hinges on its ability to adapt to the unique needs of both the organization and individual providers. This principle is one key differentiator of athenahealth’s Ambient Notes from other solutions in the market, as it offers providers the flexibility to choose from various ambient models to align with their documentation styles and specialty-specific workflows. This adaptability ensures that neither organizations nor clinicians are confined to a single solution, so they can both find the tool that works best for them and then pivot as their needs evolve.

According to Voigt, it's also essential that an ambient scribe is smoothly integrated into their EHR. Taking a fragmented approach of adding a vendor outside of your EHR can inadvertently add to clinicians’ burdens and undercut the benefits of the AI by creating new work. This is precisely why Privia chose athenahealth’s Ambient Notes. Voigt says, “None of [the other ambient scribe solutions] can really be as integrated as athena.”  

Make Ambient Notes a part of your care team

Ambient Notes provides a seamless user experience that plugs into existing athenaOne workflows. Using Ambient Notes, clinicians have the freedom to choose the ambient model that best suits their documentation style preference and specialty-specific workflows, contracted through athenahealth. By automating clinical note generation from patient discussions, Ambient Notes frees healthcare providers to engage more meaningfully with their patients when they’re in the visit.

This shift can improve the clinician’s experience by streamlining clinical workflows and empowering them to focus more on patient care. It can also have a positive impact on the patient experience, as they get more face time with their clinicians as opposed to engaging with someone who is staring at a screen.

Voigt confirmed that clinicians at Privia have experienced this shift: “Ambient Notes is helping them avoid looking at the computer – they can focus on the patient and get really great documentation because of the technology.”

Learn more and get in touch

AI can simplify clinical documentation, enhance clinician efficiency, and ultimately improve the patient experience. However, those benefits can only manifest if the technology is integrated in a way that works for your organization and your providers.

To learn more about how athenahealth can help your organization access the latest in healthcare technology, fully integrated into your EHR, visit the Ambient Notes page.