Care made easier with Agentic AI and athenaOne®

Reduce complexity in your practice with AI-enabled integrations from our Marketplace

For years, healthcare technology has promised greater efficiency, clarity, and better outcomes. And in many ways, it has delivered. But not always in the ways that matter most to the people doing the work.

Talk to almost any clinician or staff member, and a pattern emerges: technology often creates more tasks, not fewer. More screens. More logins. More disconnected systems.

Instead of simplifying care, some tools have added complexity and with it, frustration and burnout. But quietly, a new kind of technology is beginning to take shape. One that doesn’t just process information but takes action.

Agentic AI represents a shift from tools that support decisions to systems that can help carry them out. Integrating agentic AI represents a significant step forward in delivering personalized care while navigating the complexities of modern healthcare.

Beyond assistants: What makes agentic AI different

Unlike traditional rules-based automation like phone tree menus, agentic AI in healthcare operates more autonomously. It makes decisions, takes action, and adapts to complex situations and requests, supporting patient interactions and easing the burden on busy physicians overwhelmed by patient communication needs.

These intelligent systems serve various functions, including:

• Chatbots & Virtual Assistants: Engage patients in conversations to manage inquiries, schedule appointments, and send reminders, providing immediate support when they need it.
• Symptom Checkers and Triage Systems: Evaluate symptoms and guide patients to the appropriate care, ensuring they receive timely treatment.
• Patient engagement: Answer FAQs and walk patients through checklists while facilitating 24/7 communication, empowering them to stay informed even when you're not available.
• AI Assistants: Analyze patient data to suggest potential patterns, helping clinicians make informed decisions.
• Predictive Analytics: Forecast outcomes and identify trends, such as the spread of viruses like flu and RSV, along with treatment effectiveness, to support better decision-making.
• Workflow Assistants: Simplify administrative tasks and enhance team communication, allowing staff to dedicate more time to patient care.

While agentic AI isn’t here to take over decision-making or replace human judgment, it will give clinicians breathing room. Automating routine tasks and empowering clinical staff allows healthcare providers to focus on meaningful patient interactions, especially as patient numbers continue to rise. These personal connections lead to better health outcomes and greater patient satisfaction. With the right systems in place, teams work more smoothly, care improves, and practices are better equipped to meet growing demand without burning out.

athenahealth Marketplace Partners offer a variety of AI agent tools

Healthcare leaders are increasingly viewing AI as an essential component for business growth and differentiation.¹ At athenahealth, we’re here to help healthcare providers tap into the benefits of agentic AI through our Marketplace. With a diverse selection of partner solutions, your team can work more efficiently and ensure patients receive the right care at the right time from the staff member best equipped to help.

The athenahealth Marketplace acts as a centralized platform, giving healthcare organizations access to over 500 solutions from technology partners.² You’ll find a variety of third-party apps across 50 digital health capabilities and 60 specialties, including AI-powered resources that integrate directly with athenaOne — eliminating the need for custom APIs.³

By building on our open platform and connecting with a network of over 160,000 clinicians, Marketplace solutions extend the power of our cloud-based EHR, revenue cycle management, and patient engagement tools. Practices can easily explore, select, and implement apps without added IT complexity. Peer reviews and badges help guide decision-making, giving providers real-world insight as they tailor their approach to AI and digital tools. With the flexibility to choose what works best, each practice can design a system that meets its unique needs and supports better patient outcomes.

Here are a few innovative AI-enabled solutions available in our Marketplace, each offering unique capabilities to meet your diverse clinical needs.

1. SOAP Health

SOAP Health is more than just a note-taking app; it’s an intelligent clinical assistant designed to simplify documentation and improve communication between providers and patients.

What it does: Using conversational AI, SOAP Health automates clinical notes, engages patients to gather structured data, provides advanced diagnostic support, and delivers real-time risk assessments. It streamlines annual wellness visits and integrates directly with EHRs to update records and support billing and compliance. It delivers mostly pre-completed SOAP notes, which are easily shared and edited, helping care teams stay aligned and informed.

How it helps: The platform streamlines documentation, reduces errors, and supports care team communication while helping practices stay compliant. By cutting documentation time, it boosts reimbursement and revenue, enhances comprehensive care, lowers liability, and reduces clinician burnout, all while making daily workflows smoother.

Key features:

• Conversational AI for automated documentation
• Advanced diagnostic support
• Real-time risk assessments
• Automated annual wellness visits
• Pre-completed, editable SOAP notes
• Built-in regulatory compliance
• Specialty-specific documentation support

Who might consider SOAP Health: Healthcare providers and systems seeking to simplify documentation, enhance team collaboration, and reduce time spent on clinical notes without compromising quality or compliance.

2. DeepCura AI Agent

DeepCura AI is more than a transcription tool or digital scribe, it functions as a semi-autonomous agent that supports clinicians throughout the patient encounter, from intake and consent to clinical documentation and decision support.

What it does: By engaging patients in natural dialogue before their visit — whether at home or in the clinic on a tablet — DeepCura acts as a virtual nurse, gathering structured health data before they see a provider. It automates clinical workflows across the pre-visit, during, and post-visit stages. With patient approval, it listens to conversations, extracts relevant information, generates structured notes, guides intake, and manages consent collection with minimal human input.

How it helps: DeepCura reduces administrative burden, enhances documentation accuracy, and streamlines patient flow while ensuring compliance. By automating processes and providing AI-assisted suggestions, it reduces time per visit and allows clinicians to focus more on providing better care.

Key features:

• AI decision support
• AI nurse copilot
• Adaptive patient intake with dynamic Q&A
• Autonomous workflow execution
• AI telehealth
• Multilingual and specialty-aware functionality

Who might consider DeepCura AI Agent: Health systems looking to automate workflows, enhance efficiency, and reduce staff burnout, including primary care clinics, specialists with complex intake needs, and large practices aiming to streamline documentation and maintain compliance.

3. HealthTalk A.I.

HealthTalk A.I. changes how healthcare organizations and patients connect through automated patient engagement and support. As a purpose-built agentic AI platform, it acts as an extension of the care team, autonomously managing outreach, intake, and scheduling.

What it Does: This system automates critical patient-facing tasks to create two-way communication between healthcare teams and their patients. Using AI, it facilitates patient interactions via secure messaging and web chat, schedules appointments, collects intake information, and follows up on clinical tasks. By monitoring and responding to patient needs in real time, it drives accessible and timely interactions.

How it Helps: HealthTalk A.I. enhances access to care, boosts operational efficiency, and increases patient engagement by acting as a proactive agent for better outcomes and satisfaction. By alleviating the workload of busy physicians, it supports longitudinal engagement efforts, particularly in value-based and preventive care models.

Key Features:

• Bi-directional AI-driven patient engagement
• AI appointment scheduling and reminders
• Digital intake and consent workflows
• EHR integration and interoperability
• Digital front door and telehealth add-ons

Who might consider Healthtalk A.I.: Primary care practices, clinics, FQHCs, specialty practices, ambulatory care, and health systems that are overwhelmed by a high volume of patient communications and feeling the squeeze on resources as they work to close care gaps, improve productivity, expand patient access, and deliver more connected care experiences.

4. Assort Health Generative Voice AI

Assort Health offers voice AI agents to autonomously manage patient interactions such as scheduling, triage, and answering FAQs.

What it Does: The platform interacts with patients over the phone, handling the basics at scale from scheduling and answering common patient questions to processing registrations and provider triage. It can reschedule appointments, send reminders, assist with prescription refills, and integrate with electronic health records for a seamless experience.

How it Helps: As an AI agent, Assort independently manages patient interactions, reducing call wait times and easing administrative hassle for healthcare teams. Instead of dealing with frustrating phone trees, patients experience conversations that feel more like talking to a person, similar to familiar voice assistants like Siri and Alexa. This creates a patient-centered experience that drives accessibility, satisfaction, and efficiency.

Key Features:

• 24/7 appointment scheduling and management
• Automated call triage and FAQ handling
• Patient case creation and data collection
• SMS reminders and proactive notifications
• Prescription refill management

Who might consider Assort Health Generative Voice AI: Hospitals, clinics, and specialty practices looking for a more useful way to manage patient interactions, especially for large outpatient groups and health systems with high call volumes.

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Addressing some common concerns about AI in healthcare

Integrating agentic AI in healthcare brings a lot to the table, but as with any new technology, it’s natural to have some concerns. Here’s how to ease some of those worries for patients and healthcare providers:

• Data Privacy & Security: Given the sensitivity of healthcare data, agentic AI tools follow strict security protocols and comply with regulations like HIPAA to ensure data is protected.
• Decision-making: AI systems assist with data analysis and decision-making, but they are not meant to replace clinical judgment. Healthcare providers can use AI as a tool to guide decisions, although patients receive care driven by human expertise.
• Constant Improvement: AI tools should be continuously monitored and updated based on real-world performance data to make sure they remain accurate and effective over time. Thankfully, this isn’t something doctors need to handle. Cloud-based systems and self-updating applications make this easy by automatically incorporating the latest improvements, freeing healthcare providers from the strain of keeping everything up to date.

Take the next step in elevating human expertise through intelligent collaboration

As artificial intelligence technology keeps evolving in healthcare, we expect to see even more advanced AI solutions in our Marketplace. We’re already bringing the latest AI advancements to our customers, and the flexibility to add apps means doctors can quickly integrate new tools without the hassle of vetting providers or building integrations. They can enhance the systems they already know without needing a new sign-on or navigating different tabs. It’s one of the quickest ways to drive innovation, helping athenaOne users stay ahead while using the tools they already rely on.

With a variety of agentic AI applications available in our Marketplace, you have the opportunity to transform your practice without any extra IT setup. Think of a future where administrative burdens are lifted, patient interactions are enriched, and healthcare professionals can focus on delivering exceptional outcomes for their patients.

Why wait? Take some time to explore the Marketplace and discover how AI can transform your practice.