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Community Hospital Knowledge Hub

Learn how to remain independent and succeed as a Community, Rural and Critical Access Hospital in today's evolving healthcare landscape.

Coping with Increased Hospital Self-Pay

Hospital self-pay is increasing overall, and often community hospital self-pay is increasing even more. This is because community hospitals often attract underserved populations, many of whom are among those using high-deductible plans under the Affordable Care Act. Hospital self-pay funds are the most difficult to collect, and because community hospitals are often short-staffed, collecting community hospital self-pay funds can be even more challenging.

Community hospitals need a more intelligent and cost-effective way to drive self-pay collections than relying on third parties for credit data and account follow up. Implementing technologies that make hospital self-pay collection easier is especially important for small hospitals that need to improve their operational performances without adding staff.

athenahealth offers a comprehensive suite of technologies and services to handle self-pay, including:

  • A patient portal to communicate self-pay policies, calculate co-pays, accept payments, and provide summarized EOBs and statements payments
  • Rapid insurance eligibility check before each appointment
  • Scripts to help staff request self-payments 
  • Our partner’s Freesia Pad, enabling patients to pay or set up payment plans at check-in
  • Access to real-time adjudication for accurate patient payments
  • Payment processing via credit card, HSA/FSA cards, and check
  • Secure storage of credit card information to pay future bills
  • Live operator services to accept after-hours bill payment
  • Automatic credit card payment schedules for self-pay patients
  • Automated follow-up calls, e-mails or mailings to patients with outstanding balances

Population Health Management

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The only population health management service that guarantees results.

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