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Community Hospital Knowledge Hub

Learn how to remain independent and succeed as a Community, Rural and Critical Access Hospital in today's evolving healthcare landscape.

Hospital Patient Engagement Services

Patient engagement is essential to your success, and effective hospital patient engagement in contemporary health care has two components: patient communication and population health management. athenahealth is a leader in both of these areas, providing software and services that enable efficient and effective two-way communication with patients and the ability to aggregate data and coordinate care for successful population management. 

Patient Communication

The athenaCommunicator patient portal satisfies patients’ ever-increasing demands to have online access to their health care information and electronic communication with providers. Using the portal they can – from a laptop or mobile device – make and change appointments, exchange secure messages with providers (required for Meaningful Use Stage 2), view test results, request and fill prescriptions, and make payments. You can also have live athenahealth operators answer patient calls whenever necessary.

All of this adds up to patients who feel your hospital is attuned to their needs and willing to make things as convenient as possible for them.

Population Management
The second element of successful hospital patient engagement is population management – a particularly important activity for accountable care organizations (ACOs). athenahealth creates a single, actionable source of patient population information by aggregating data from our cloud-based network, your inpatient records, payer claims, and other EHRs, harnessing the power of our open platform – on which we annually process 1.2 billion transactions.

athenahealth provides software and services that:

  • Stratify and identify gaps in care, identifying opportunities and aligning patient data with quality metrics 
  • Communicate with your patients in the way most convenient for them and encourage them to make an appointment via our portal 
  • Coordinate care by consolidating data on a dashboard that provides actionable population health information
  • Optimize population health activities by tracking and managing costs, utilization, and outcomes and comparing them against benchmarks

 

 

ACO Guarantee

If you don’t receive MSSP savings, you don’t pay
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Population Health Management

athenaCommunicator Enterprise
The only population health management service that guarantees results.

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