Fully integrated with athenaclinicals, Navimize automates communication, improves online reviews, and eliminates the physical waiting room
CovenantCare turned to Navimize, an athenahealth marketplace partner that offers customizable messaging to meet the evolving needs of any practice. Before COVID, Navimize’s unique ability to predict delays in the schedule and automate real time messaging of these delays removed the burden on CovenantCare’s staff to manually inform patients when delays occurred, and Navimize’s online review feature captured CovenantCare’s patient satisfaction. When COVID hit, Navimize quickly helped CovenantCare adjust the platform’s messaging to automate communication of COVID policies, automate COVID screening questionnaires, support their telehealth initiative, and limit the number of patients entering the physical office.