athenahealth Customer Success and Support Team

Solutions Solutions
Who We Serve Who We Serve
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Patients

Solutions

Electronic Health Records

Electronic Health Records

Mobile Capabilities
Accomplish meaningful clinical work on the go from your mobile device.
Voice Solutions
Save time and boost clinical efficiency with our fully integrated, hands-free products.
athenaOne
The industry’s most adaptable, network-enabled suite of healthcare solutions.

Electronic Health Records
Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where it’s convenient.

Revenue Cycle Services

Revenue Cycle Services

Medical Billing Services
Collect more of what you’re owed faster with services that support billing efficiency.
athenaIDX
Reduce cost and time to collect with RCM services for large, complex healthcare organizations.
Enhanced Claim Resolution
Get support that reworks claim denials and recovers payments for you.
Billing and Staff Productivity Booster
Drive better RCM outcomes by gamifying your revenue cycle processes.

Revenue Cycle Services and Solutions
Maximize your revenue by collecting more of what you’re owed, faster. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs.

Patient Engagement

Patient Engagement

athenaOne
The industry’s most adaptable, network-enabled suite of healthcare solutions.
athenaTelehealth
A convenient and secure way to deliver virtual care to your patients.

Patient Engagement Services
Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work.

Population Health

Population Health

athenaOne
The industry’s most adaptable, network-enabled suite of healthcare solutions.
Electronic Health Records
Deliver quality care more easily with support that lets you focus on your patients.

Population Health Services
Seamlessly manage populations of any size across multiple EHRs. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum.

Telehealth

Telehealth

Telehealth Services
Meet patients where they are and deliver vital care while helping maintain your practice’s schedule density.

Platform Services

Platform Services

Platform Services
Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data.

Developer Portal
Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data.

Marketplace Program

Marketplace Program

Our Marketplace Program
Tailor your athenahealth experience to your organization’s specific needs with industry-leading solutions.
Become a Partner
Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network.
Developer Portal
Tools and resources that support building apps and the interfaces to support them.

The athenahealth Marketplace
Shop for apps and services that integrate with our solutions to optimize your workflows and experience.

Advisory Services

Advisory Services

Advisory Services
Get expert help improving clinical and administrative workflows and your organization’s overall performance.

Electronic Health Records
Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where it’s convenient.

Explore our EHR

Revenue Cycle Services and Solutions
Maximize your revenue by collecting more of what you’re owed, faster. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs.

Explore our RCM services

Patient Engagement Services
Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work.

Explore our Patient Engagement services

Population Health Services
Seamlessly manage populations of any size across multiple EHRs. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum.

Explore Population Health Services

Telehealth Services
Meet patients where they are and deliver vital care while helping maintain your practice’s schedule density.

Explore athenaTelehealth

See athenaTelehealth in action
Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike.

Platform Services
Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data.

Explore Platform Services

Developer Portal
Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data.

Visit the Developer Portal

The athenahealth Marketplace
Shop for apps and services that integrate with our solutions to optimize your workflows and experience.

Visit the Marketplace

Advisory Services
Get expert help improving clinical and administrative workflows and your organization’s overall performance.

Explore Advisory Services

Who We Serve  

Medical Practices

Medical Practices

Freeing you to put the focus on patients
Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance.

Hospitals & Health Systems

Hospitals & Health Systems

athenaIDX
Reduce cost and time to collect with RCM services for large, complex healthcare organizations.
athenaOne
The industry’s most adaptable, network-enabled suite of healthcare solutions.

Scalable technology that spans care settings
Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve.

Partners

Partners

Developer Portal
Tools and resources that support building apps and the interfaces to support them.
The athenahealth Marketplace
Explore apps and services that integrate with our solutions to optimize workflows and practice experience.

Become a Marketplace Partner
Build best-in-class integrations using our robust library of APIs, and market them to the nation’s largest connected healthcare ecosystem.

Payers

Payers

Better care and costs with clinical data exchange
Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters.

Employers

Employers

Good health is good business
Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness.

Ancillary Service Organizations

Ancillary Service Organizations

Delivering the information you need
Get the visibility and support you need to grow. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organization’s performance.

Freeing you to put the focus on patients
Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance.

Learn how we serve Medical Practices

Scalable technology that spans care settings
Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve.

See how we serve Hospitals and Health Systems

Become a Marketplace Partner
Build best-in-class integrations using our robust library of APIs, and market them to the nation’s largest connected healthcare ecosystem.

Learn about the Partner program

Better care and costs with clinical data exchange
Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters.

See how we support Payers

Integrating your insights into the moment of care
See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters.

Good health is good business
Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness.

See how we support Member-centric Organizations

Delivering the information you need
Get the visibility and support you need to grow. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organization’s performance.

See how we support Ancillary Service Organizations

About

Who We Are

Who We Are

Leadership
Meet the experts helping us reshape healthcare.
athenaGives
We’re investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone.

Innovating healthcare. One connection at a time.
We’re leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Why Choose Us

Why Choose Us

Our Insights

Our Insights

Introducing Connections by athenahealth
We’re using data from the largest connected network in the industry to unlock insights into the future of healthcare.

Careers

Careers

Explore life at athenahealth
See how we work together to solve healthcare’s biggest challenges.

Ready to join the team?
We’re improving healthcare for physicians and patients alike. Join us in creating healthier futures for us all.

Newsroom

Newsroom

The Newsroom
From media mentions to relevant data-driven insights, this is the home of athenahealth in the news.

Innovating healthcare. One connection at a time.
We’re leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Learn more about athenahealth

Introducing Connections by athenahealth
We’re using data from the largest connected network in the industry to unlock insights into the future of healthcare.
See what we’ve found

Explore life at athenahealth
See how we work together to solve healthcare’s biggest challenges.
Learn more about working at athenahealth

Ready to join the team?
We’re improving healthcare for physicians and patients alike. Join us in creating healthier futures for us all.
Explore athenahealth jobs

The Newsroom
From media mentions to relevant data-driven insights, this is the home of athenahealth in the news.
Explore our Newsroom

CAREERS at athenahealth

Our customer success teams offer insight into the full experience of our products. From the start of a new client relationship, they empower our customers to improve their performance while helping support a delightful experience.

Supporting clients of every size at every stage

Our customers come in all sizes, and each business is at a different point in their development. We support all their experiences through specialized customer success teams including Customer Success Management, Implementation and Onboarding, Customer Care, and the Voice of the Customer. Each team offers a clear path for growth, including the opportunity for mentor relationships.