Features and services
Our embedded service empowers your providers to seamlessly conduct telemedicine visits that comply with HIPAA. Up to four individuals can attend the visit, so caregivers can participate from anywhere.
Engagement at scale
To keep your schedule filled at a time when elective procedures are being canceled or rescheduled, we offer tailored outreach campaigns, helping you close care gaps.
Patients can schedule appointments, access forms, and make co-payments via the patient portal. This reduces no-shows and improves collections for your organization. Providing more engaging, convenient experiences differentiates you from others and drives patient loyalty.
The athenaOne mobile app lets physicians respond in a timely manner to patient requests from anywhere. Being able to be so responsive helps you put your patients at ease at a time of uncertainty.
Patients receive automated notifications for appointments, billing, follow-up care, and test results. This allows your staff to handle higher-value tasks.
Live phone operators can reschedule or cancel appointments, take payments, and offer support in Spanish. This frees up busy staff from handling the added volume of reschedules and cancellations due to the pandemic.
Guide to patient acquisition and retention
The more effective you are at engaging patients, the better you can improve financial performance and expand market share.
How healthcare organizations ramped up 24/7 telehealth access, in just 36 hours
Primary care clinic provider OurHealth had a single weekend to scale up telehealth across 40 clinics.
It takes a Village: How a pandemic changes patient and provider care and communication
The co-founder and CMO of VillageMD shares advice on adapting primary care during the pandemic.