With the unprecedented shifts that the pandemic has brought to healthcare, there are new challenges you’re facing now and will continue to face in the years to come. At a time when elective care is being postponed and you’re seeing fewer patients in the office, having a robust patient engagement strategy has never been more important. Tools such as telehealth are no longer optional, they’re essential.

From now on, thriving in healthcare will mean finding new ways to connect with patients anywhere, anytime—not just when they have an immediate concern. athenahealth’s patient engagement tools and services let you give your patients the convenient online and in-person experience they both expect and need, while you continue to provide exceptional care, drive loyalty, and boost your bottom line.
Features and services
  • athenaTelehealth

    Our embedded service empowers your providers to seamlessly conduct telemedicine visits that comply with HIPAA. Up to four individuals can attend the visit, so caregivers can participate from anywhere.

  • Engagement at scale

    To keep your schedule filled at a time when elective procedures are being canceled or rescheduled, we offer tailored outreach campaigns, helping you close care gaps.

  • Patient portal

    Patients can schedule appointments, access forms, and make co-payments via the patient portal. This reduces no-shows and improves collections for your organization. Providing more engaging, convenient experiences differentiates you from others and drives patient loyalty.

  • Mobile app

    The athenaOne mobile app lets physicians respond in a timely manner to patient requests from anywhere. Being able to be so responsive helps you put your patients at ease at a time of uncertainty.

  • Automated messages

    Patients receive automated notifications for appointments, billing, follow-up care, and test results. This allows your staff to handle higher-value tasks.

  • Call support

    Live phone operators can reschedule or cancel appointments, take payments, and offer support in Spanish. This frees up busy staff from handling the added volume of reschedules and cancellations due to the pandemic.

  • 3+

    hours of work saved per provider per week

    During the pandemic, your staff has had more demands placed on it than ever, handling high volumes of rescheduled and canceled appointments. Our automated scheduling and patient outreach saves more than 3 hours of work per week —for each provider your staff supports.1

     

    1Based on athenaNet data as of Q4 2018