Request a Live Demo

Please take a minute to tell us about yourself

* All fields required

View our Privacy Policy  or  Terms and Conditions.


Thanks! We'll be in touch soon!

In the meantime, please feel free to give us a call at 800.981.5084, explore the site or check out a video.

An error occured

Please feel free to give us a call at 800.981.5084


athenahealth logo


Accountable Care Organizations knowledge hub

Get everything you need to know about Accountable Care Organizations, including how to determine if you’re ACO-ready.

Specific goals for creating a coordinated care network

For health care groups transitioning to an Accountable Care Organization (ACO), or preparing to become an ACO, there are key goals that should be achieved:

  • Operational excellence in care delivery
  • Ability to deliver care across a coordinated care network
  • Cultural alignment across participating organizations
  • Physician alignment around the concept of the ACO1

To succeed as an ACO, participating organizations should also strengthen the core competencies that will be necessary, such as:

Improving care delivery to increase quality and reduce cost growth

This means having mechanisms in place to enable strong patient engagement, primary care redesign, a coordinated care network across different settings and provider organizations. This also includes identifying and managing high-risk patients experiencing poor quality and high-cost outcomes, quality measurement, and ongoing feedback and reporting.

Effective use of health information technology and data resources

ACOs should be able to illustrate the meaningful use of a certified Electronic Medical Record (EMR) system and update, integrate, and maintain clinical and financial data across clinical partners and from multiple sources. Accountable Care Organizations also need financial data systems that are sufficient for assessing and managing financial risk, and are integrated with clinical data systems.

Ability to assume and manage performance-based financial risk

Being well-equipped to take on financial risk means having appropriate provider contracting and payment methods in place, being able to assess and manage financial risk, possessing the capital resources to assume risk and having the ability to distribute payment.2

A strong ACO demands a successful coordinated care network. And the backbone to any smoothly operating coordinated care network is a strong health care information technology (HIT) platform and electronic medical records (EMR) system.

Why? Because data ties into every aspect of ACOs, from collecting patient information and categorizing high-risk patients, to tracking population health improvements. Having a truly effective, sustainable HIT solution must extend beyond just data reporting analysis—today’s demands ultimately require actionable insight into an organization’s financial performance and population’s health.

This provides clear visibility across the care network as well as the ability to influence behavior—to take action—directly at the point of care. Without this, hitting revenue goals and realizing quality care outcomes can become increasingly difficult.

To meet or surpass those goals, it’s essential to judge information technology, and an EHR system, based on two principles:

  1. Does the technology support clinical process improvement? Does it support delegation across a coordinated care network and streamline practice workflow? Can it connect your practice to the ACO and other trading partners? And does the system integrate well with other platforms?
  2. Does the HIT help improve clinical effectiveness? Do clinicians have access to data on gaps in care, and are those gaps addressed directly in the clinician workflow to ensure success (aka “actionable insight”)?

While hospital-based health systems and integrated delivery systems may already have much of the HIT (or a commitment to improve the HIT) at their organization, and may possess the skill sets needed to achieve success as an ACO.

However, independent practices and specialists should find out if they are sufficiently “wired” to meaningfully participate in a coordinated care network. Is turnaround time on consultations acceptable? Can they return consults and procedure reports in electronic form, and how are they equipped to capture and demonstrate the quality of the specialty-based care provided?

1 Longworth, D.L. (September 2011.) Accountable care organizations, the patient-centered medical home, and health care reform: What does it all mean? Cleveland Clinic Journal of Medicine Vol. 78 9 571-582. Available at:

2 Center for Medicare & Medicaid Innovation. Frequently Asked Questions (FAQs) About CMS’s 2011 Accountable Care Organization Accelerated Development Learning Sessions. Available at:

athenahealth Services

Driving Population Health
Our complete population health service drives satisfaction for both physicians and patients.


Succeeding as an ACO: A 6-Step Guide for Health Care Organizations
Whitepaper Icon
Discover how to thrive under any reimbursement mix.

From our CloudView Blog

In Ohio, More People Have Insurance. Now What?
Whitepaper Icon
Welcome back to Population Health(ier), a recurring series featuring athenahealth and The Atlantic's best storytelling o...