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A patient is engaged with her phone, using enhanced patient engagement through NextPatient" is grammatically correct.

urgent care

Enhancing patient engagement and practice efficiency with NextPatient

95%
of appointments booked online
33+
hours of staff time saved per week
1%
no-show rate

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Clinicians discuss healthcare operational friction around a conference table with notes and laptops.

athenahealth
August 21, 2026
4 min read

healthcare & burnout

The hidden cost of healthcare operational friction

Operational friction costs healthcare systems millions. Learn how to identify and reduce it.

Dive deeper into research

Engaged patients are loyal patients

Learn how digital engagement tools improve care and retention.

Read our white paper