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Efficient providers are happy providers
- 10.73%Average after-hours % (compared to athenaOne average of 22.67%)
- 58%Of providers at Mali & Mali have a same-day encounter close rate of over 90%
More resources
- athenahealth
- July 13, 2026
- 5 min read
RCM
Do your RCM metrics hide growing operational strain?
Rising denials create hidden strain. Discover how RCM automation catches issues early.
Read more- athenahealth
- July 23, 2026
- 6 min read
optimize scheduling
Keeping urgent care staffing covered without overspending
Learn urgent care staffing strategies to cover shifts, reduce costs, and improve patient flow.
Read more
staff shortages
How Our Family Practice reduced billing backlog by 75% during an RCM transition
- 75Reduction in worklist backlog
- 66Reduction in days in account receivable
- 11XROI on Advisory Services fees
- athenahealth
- July 17, 2026
- 4 min read
growing my practice
How integrated platforms strengthen urgent care services
Read more about creating the right urgent care growth strategy with athenahealth.
Read more- athenahealth
- July 13, 2026
- 5 min read
RCM
Do your RCM metrics hide growing operational strain?
Rising denials create hidden strain. Discover how RCM automation catches issues early.
Read more- athenahealth
- July 23, 2026
- 6 min read
optimize scheduling
Keeping urgent care staffing covered without overspending
Learn urgent care staffing strategies to cover shifts, reduce costs, and improve patient flow.
Read more
staff shortages
How Our Family Practice reduced billing backlog by 75% during an RCM transition
- 75Reduction in worklist backlog
- 66Reduction in days in account receivable
- 11XROI on Advisory Services fees
- athenahealth
- July 17, 2026
- 4 min read
growing my practice
How integrated platforms strengthen urgent care services
Read more about creating the right urgent care growth strategy with athenahealth.
Read more- athenahealth
- July 13, 2026
- 5 min read
RCM
Do your RCM metrics hide growing operational strain?
Rising denials create hidden strain. Discover how RCM automation catches issues early.
Read moreDive deeper into research

Engaged patients are loyal patients
Learn how digital engagement tools improve care and retention.







