Turnkey remote patient monitoring solution enhances safety, profitability


Marketplace case study

Metrics at a glance*

  • 150

    patients onboarded in the first 60 days

  • 210%

    ROI in the first 60 days

  • $150

    average reimbursements per patient/month

  • 3500+

    number of readings per month

Challenge

COVID-19 caused nationwide drops in in-person patient encounters and made it difficult for physicians to monitor their patients with chronic conditions

Valley Medical Associates, a primary care practice in Massachusetts providing adult and pediatric care, was seeking a solution to monitor and continue to provide high-touch care to its patients with chronic conditions such as hypertension and diabetes, but without exposing their patients or their staff to additional risk from in-person visits during the COVID-19 pandemic. Valley Medical sought a remote patient monitoring (RPM) program that would ship monitoring devices such as internet-enabled blood pressure machines and glucometers directly to patients’ homes and manage all hardware and software issues remotely; they did not want to store devices and bring patients into the office to onboard them. Also, the practice wanted to avoid the complexity of smartphone apps, Bluetooth integration, logins and passwords for patients, knowing that these may be barriers to use for many older patients.

Solution

Valley Medical partnered with Accuhealth to provide its complete turnkey RPM program including no-cost devices shipped direct to patients, seamless integration with clinic’s existing processes and athenahealth EHR

Valley Medical was able to achieve four goals to optimize the healthcare experience for patients and providers. First, they improved their patients’ experience by providing a safe and easy way for patients to have their chronic conditions monitored without potentially exposing themselves to COVID-19. Second, they improved the health of their patient population by providing closer monitoring and increased opportunities for care despite the pandemic. Valley Medical also helped reduce the cost of care for these patients by helping reduce complications from chronic conditions by managing them more closely. Last, they improved the work life of their provider team by maintaining financial viability without increasing stress or workload in an era when many practices faced closure. Noting tremendously positive feedback from patients and their families, the providers are adding more patients to this invaluable program each month.

Results

Valley Medical was able to rapidly onboard more than 150 patients, providing high-touch care to their most in-need patients and generating significant recurring revenue to replace and exceed revenues lost from in-person

Valley Medical was able to achieve four goals to optimize the healthcare experience for patients and providers. First, they improved their patients’ experience by providing a safe and easy way for patients to have their chronic conditions monitored without needing to expose themselves to COVID-19. Second, they improved the health of their patient population by providing closer monitoring and increased opportunities for care despite the pandemic. Valley Medical also helped reduce the cost of care for these patients by helping reduce complications from chronic conditions by managing them more tightly. Last, they improved the work life of their provider team by maintaining financial viability without increasing stress or workload in an era when many practices faced closure. Noting tremendously positive feedback from patients and their families, each month the providers are adding more patients to this invaluable program.

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* All metrics provided by Accuhealth and Valley Medical Assoc.

Please note that as a member of the Marketplace Program, Accuhealth, Valley Medical Associates, and athenahealth are parties to a financial arrangement.