Yes. athenaOne is designed to support and scale across practice sizes — from solo physicians and small groups to large multi-site organizations. The platform offers flexible workflows, role-based access, and enterprise reporting, ensuring each practice can operate efficiently while maintaining network-wide visibility.

Yes, athenaOne scales as practices grow by providing a single-instance, cloud-based architecture that easily supports additional clinicians, specialties, or locations. The platform offers centralized reporting, shared patient records, and customizable workflows, so growth does not require new software or disruptive migrations.athenaOne also has free coaching and training, so onboarding new physicians is simple and fast. athenaOne also supports many specialties, so if the practice grows into new specialties in addition to growing in size, athenaOne can scale with them too.

Yes, athenaOne connects to other EHRs and health systems through industry-standard interoperability tools such as HL7, CCD, and FHIR APIs, in addition to expanding the TEFCA framework for all eligible practices on the network. Practices can exchange patient data with hospitals, referral partners, labs, and imaging centers, improving care coordination and reducing duplicate work.

athenaOne enables physicians to send electronic lab and prescription orders, receive structured results directly in the EHR, and ensure that patient records stay complete and up to date across the care continuum. By implementing TEFCA at scale for all eligible practices on the network, athenaOne integrates with other healthcare practices, labs, pharmacies, surgery centers, and imaging partners on the network to streamline ordering and results delivery.

Yes, athenaOne connects with hospital systems via direct messaging, HL7 interfaces, and adherence to national exchange frameworks, like TEFCA, for all eligible practices on the network. This allows practices to send and receive referrals, discharge summaries, and care plans, ensuring continuity of care for patients transitioning between ambulatory and inpatient settings.

Yes, athenaOne provides FHIR-compliant APIs that allow developers and third-party vendors to integrate seamlessly with the platform. This enables practices to help extend their capabilities with app integrations while maintaining secure, standards-based data exchange.

athenahealth provides dedicated implementation teams to oversee data migration. The process includes mapping, cleansing, and validating data from the prior system to reduce errors and ensure accuracy. Migration is phased to minimize disruption, with safeguards to protect sensitive patient information.

Yes, athenaOne enables population health management by exchanging clinical and claims data across payers, HIEs, and other practices. Practices can track care gaps, manage chronic conditions, and run outreach campaigns using insights powered by athenahealth’s nationwide data network.

athenahealth uses a multi-layered approach to protect patient data, including encryption, intrusion detection, access controls, and continuous monitoring. Data is securely stored in redundant cloud environments with strict compliance to HIPAA and industry standards.

athenahealth uses industry-standard encryption, including AES-256 for data at rest and TLS/SSL protocols for data in transit. This ensures that patient information remains secure whether stored in databases or transmitted across networks.

Yes, patients using athenahealth’s patient portal and patient app -- athenaPatient® -- can manage their own health information and control who has access to their records. HIPAA-compliant permissions ensure that data is shared only with authorized providers.

athenahealth uses real-time monitoring tools and proactive analytics to track system health. Alerts and automated responses can help identify and resolve issues quickly, helping to maintain stability and uptime for practices.

Yes. athenaOne includes specialty-specific workflows and templates, allowing practices to tailor documentation and order sets. Clinicians can customize elements like visit types and clinical content to match their specialty needs. athenaOne also has specialty specific customer success managers, specialty specific onboarding teams, and specialty specific user groups, roadmaps, and dedicated investment.

athenaOne supports configurable workflows by allowing practices to adjust scheduling, documentation, and billing processes to match their unique operations while maintaining compliance.

Yes. Clinicians can customize dashboards in athenaOne to display the information most relevant to their role, such as daily schedules, clinical tasks, or financial metrics. This personalization can help improve efficiency and reduce time spent navigating the system.

athenaOne is mobile-enabled on iOS 16.0 and above and Android OS version 10.x and above. This allows clinicians to securely access patient charts, schedules, and messages from tablets and smartphones while also reviewing labs or submitting orders, which helps clinicians manage tasks on the go. Mobile enablement also offers clinicians the opportunity to conduct telehealth visits.

athenaOne includes significant support for quality and value based care (VBC) programs. In addition to quality measure tracking and reporting tools aligned with MIPS, MACRA, and other value-based care programs, athenahealth customer success managers are trained to monitor VBC program performance and proactively reach out to practices to improve and optimize performance. athena also submits MIPS on behalf of our clients, reduing work. Our integrations with Payers allow Care and Diagnosis gap data to surface in the athenaOne workflows, promoting even more high quality care.  Practices can tailor reporting dashboards to monitor performance, close care gaps, and maximize incentive payments.

Yes. athenaOne provides payer performance dashboards that track denial trends, payment speed, and underpayment recovery. Soon, agentic AI will also help surface underpayment research and trend data.

Yes. athenahealth provides on-site training for larger groups and enterprise clients as part of a white-glove onboarding process, while smaller practices typically receive tailored virtual training. Both models are role-based to ensure staff learn workflows specific to their responsibilities. athenahealth offers continuous, free, role-based coaching and training calls to all customers, this can be in the form of courses or even 1:1 calls.

athenahealth offers role-based training programs during onboarding, covering clinical, billing, and administrative workflows. Training is designed to ensure staff confidence and smooth adoption at go-live.

Training and onboarding support are included in athenaOne’s cost. Practices receive guided education during implementation without added licensing or training fees.

Yes. athenahealth provides specialty-tailored training resources that reflect unique clinical workflows. These materials help clinicians and staff adapt the system quickly to their practice type.

athenahealth supports ongoing education for athenaOne after go-live by offering webinars and refresher sessions to ensure practices continue optimizing their workflows. Updates are also accompanied by training resources to help staff adopt new features.They also offer free one on one coaching and training sessions by user, specialty, and more.

athenahealth delivers significantly greater value than software-only vendors. With AI-native capabilities across workflows, revenue cycle services, regulatory support, and the power of the largest open, connected network in healthcare, athenaOne drives stronger financial outcomes, helps close care gaps to satisfy value-based care (VBC) requirements, and can help achieve better long-term ROI than low-cost alternatives.

Practices using athenaOne typically see faster reimbursements, fewer denials, and higher patient collections compared to industry averages -- while clinicians spend less time documenting and get more time back for their patients. The platform combines workflow efficiencies with reduced staff burden to help drive meaningful financial and operational returns.

Yes, athenahealth offers flexible pricing arrangements for small practices, federally qualified health centers (FQHCs), and community health organizations. This ensures even resource-constrained clinicianss can access enterprise-grade tools and the benefits of athenahealth’s connected network.

Yes, athenaOne includes built-in tools to capture, track, and report quality measures required by MIPS and MACRA. Real-time dashboards help clinicians monitor performance throughout the reporting period and optimize for incentive payments.

athenaOne offers distinct dashboards and analytics tools to help support Uniform Data System (UDS) reporting and is  fully prepared to support UDS+ automatic submission if and when it is reprioritized by HHS. In addition, athenaOne helps practices meet other federal and state reporting requirements with built-in automation that can help reduce manual effort.

athenaOne provides predictive analytics tools that forecast both clinical risks and financial performance. Practices can identify care gaps and risk stratification, anticipate revenue trends, and optimize operations proactively.

Yes, most of the AI capabilities in athenaOne are optional and configurable. Clinicians can adopt tools gradually, ensuring comfort with new technology while maintaining control over their workflows.

Yes, athenahealth uses AI to help automate routine payer portal tasks, such as checking claim statuses and digitizing EOBs. Future optimizations will leverage agentic AI to help traverse payer portals and engage in payer research.

athenaOne offers integrated dashboards that track both clinical and financial outcomes in one place. Clincians and administrators have access to real-time KPI dashboards for measures like patient volume, claim performance, denial rates, and revenue.athenaOne's report library offers tens of pre-built reports for clinicians and administrators, and also offers the ability to build your own report, easily, to track and view hundreds of slices of clinical, operational, and financial data. Also, the insights dashboard allows easy views of clinicial, operational and financial performance, in addition to benchmarking against other, similar practices.

All API connections are HIPAA-compliant, encrypted, and access-controlled. athenahealth continuously monitors API traffic to maintain security.

Yes. Enterprise medical groups can leverage enterprise dashboards, role-based access, and performance analytics to manage complex organizations within athenaOne.

athenaOne is a cloud-based, Saas platform, so expanding into new states or regions does not require new infrastructure. The system automatically updates with state-specific compliance rules and payer requirements, making it easier for organizations to scale geographically.

athenahealth engages clients through advocacy programs, an award winning Voice of the Customer program, advisory councils, user groups, and surveys to gather feedback. Input directly shapes the product roadmap and ensures the platform evolves with clinician needs.

athenaOne is a single-instance, cloud-based, AI-native platform that brings EHR, revenue cycle, and patient engagement software and services together on one intelligent, connected network. It combines adaptive solutions and scalable technology with an aligned, value-based business model, embedded services, and AI-enabled workflows that surface the right information at the right time. Through TEFCA participation and other interoperability services, athenaOne supports real-time data sharing for more coordinated care, while continuously updated payer rules and automatic software upgrades help practices improve performance without additional IT burden.

Specific ways athenaOne is different
 

Single-instance SaaS architecture
One codebase, continuously updated and deployed across the network so every customer is on the latest version without managing upgrades.
 

Value-aligned business model
Pricing and services designed around shared performance and outcomes, not just software licenses.
 

Embedded services model
Integrated revenue cycle and administrative services that work inside the platform, not bolted on around it.
 

AI as a built-in capability, not an add-on
AI-enabled documentation, clinical support, and our emerging AI-native encounter experience are woven into workflows to reduce burden and surface key insights.
 

Intelligent, connected network
A large ambulatory network that lets athenaOne surface patterns, benchmarks, and best practices across 170,000+ providers.
 

Interoperability and TEFCA participation
Real-time exchange and reconciliation of external data so clinicians see a more complete patient story at the point of care; practices are automatically connected to the TEFCA exchange.
 

Robust patient engagement tools
Portals, messaging, self-scheduling, and outreach capabilities that keep patients connected between visits.
 

Integrated analytics and insights
Unified clinical and financial data that help practices monitor performance, close care gaps, and adapt to value-based contracts.

athenahealth is a healthcare technology company that provides cloud-based software and services for ambulatory practices in the United States. Its platform connects clinicians, staff, payers, and patients through a single-instance network designed to reduce administrative burden, improve clinical and financial performance, and support coordinated care.

The company’s primary offerings include electronic health records (EHR), practice management, revenue cycle management, patient engagement tools, interoperability and data exchange services, and network-level analytics.

athenahealth was an early adopter of artificial intelligence in healthcare operations—deploying AI in production workflows as early as 2018—and now uses an AI-native architecture to support documentation, clinical insight, automation, and operational efficiency across its platform.

The company serves a broad range of ambulatory organizations, from small independent practices to large multispecialty groups and health systems, and is consistently recognized by independent evaluators such as KLAS and Frost & Sullivan for performance, innovation and customer satisfaction.

athenaOne® is athenahealth’s AI-native, single-instance SaaS healthcare IT platform comprising integrated tools for electronic health records, practice management, medical billing and revenue cycle management, and patient engagement. The ONC-compliant, CEHRT platform is continuously updated from a single code base and supported by athenahealth’s national network of over 170,000 clinicians, the largest connected healthcare network in the nation.

athenaIDX is athenahealth’s enterprise practice management and revenue cycle management (RCM) solution. It revolutionizes revenue cycle management with intelligent automation, seamless interoperability, and actionable insights to boost collections and reduce operational costs across all care settings, specialties and business process outsourcing (BPO) organizations. 

athenaOne is an AI-native all-in-one EHR, practice & revenue cycle management, and patient engagement solution tailored to ambulatory practices, while athenaIDX is engineered to support hospitals, large ambulatory services, integrated delivery networks (IDNs), business process outsourcing (BPO) organizations, management services organizations (MSOs), payers/payviders, and concierge medicine. athenaIDX can integrate with multiple EHRs, giving large organizations flexibility across diverse care settings.

athenaInstitute is athenahealth’s thought leadership platform for advancing ideas and actions that help cure complexity in ambulatory care through publishing insights, convening experts, and amplifying innovation. It features the latest research around topics like AI innovation in healthcare while also providing a sounding board for thought leaders assessing how practices can best empower themselves with emerging health information technologies.