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athenaCoordinator® Enterprise
Facilitating smooth care coordination

By taking on your care coordination work, athenahealth helps your health system deliver an improved experience for both providers and patients.

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Care Coordination

Care coordination that enables seamless transitions in care

Effective care coordination can be the lifeblood of any large health system. It can drive positive clinical, financial, and operational outcomes - yet it's more challenging than ever as patients seek care in an increasing variety of settings.

athenaCoordinator® Enterprise makes it easier for health systems to take control of their care coordination efforts. It delivers a shared view of the patient, secure text messaging and more - but true, streamlined care coordination requires something extra: Expert teams, working at massive scale to take on a health system's administrative labor.

Order management and patient access services

We do the work that gets patients showing up on time, pre-registered, and financially cleared. This streamlined process delivers a "red carpet" experience for patients and creates an unmatched level of efficiency for staff.

  • Referral management: We obtain the necessary referral information from a primary care provider when needed, and include it in the registration.
  • Pre-certification: Our expert staff contacts insurance payers ahead of time to confirm that medical necessity standards are being met.
  • Pre-registration: We work on your behalf to compile all necessary patient information, and contact the patient to confirm and let them know their financial obligation.

These services, combined with our care coordination software and tools, ensure seamless transitions of care across any settings. Patients arrive prepared and aware of their payment; providers get the information they need at the right time; and redundant scheduling paperwork is removed from the process.

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Our cloud-based services include:

Electronic Health Records 

Our award-winning Electronic Health Records (EHR) service gives providers greater control, so they can focus on what they do best.

Revenue Cycle Management 

Providers on our medical billing and practice management service get paid more, faster, with less work.

Patient Engagement 

Patient communication services that reduce no-shows by 8% and keep providers better connected to our patients.

Population Health & Care Coordination 

A complete end-to-end service for seamless care coordination across the continuum, no matter where patients seek care.


Clinical intelligence from the most trusted mobile medical reference is embedded inside our EHR workflow.

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