point of contact for every issue from onboarding forward
With us, you don't get a software vendor, you get a business partner. Our aligned incentives mean we strive to get you paid every dollar—and help you avoid penalties. And we're by your side for every twist and turn on the path.
We'll help you get the most out of our partnership, even tracking performance to intervene before issues become big problems. With athenahealth client support available all day—and all night, if you need it—you’re never left to fend for yourself.
Our approach to athenahealth client support
You stay ahead of industry change when we navigate value-based care programs on your behalf.
You’ll get up to speed with comprehensive onboarding and continued training.
Get help whenever you need it: we offer 24/7 emergency support.
Quick implementation, intuitive interface
Our approach sets us apart
InteroperabilityWith thousands of connections, you’ll get the patient information you need.Get connected
athenahealth networkPut our network intelligence–pulled from 100,000+ providers—to work for you.Learn from insights
Focus on high value workWe automate the work slowing down our clients, or take it off their plates entirely.Reduce your workload
Weather industry changeAmidst changing healthcare regulations, we can keep your organization future-proof.Depend on stability
Cost and valueUnlike software, we're not a sunk cost. Your investment will drive real returns.Explore costs
Client supportYou’re our partner, with onboarding and on-demand guidance, anytime.Count on support
athenaOne—our suite of integrated, network-enabled services—works to deliver measurable financial and clinical results for providers, with accessible, steadfast support from our expert teams.
Electronic Health RecordsView service details
An EHR that’s easy to use, letting you focus on patients—not computer screens.
Medical BillingView service details
When you partner with athenahealth, chasing down payments isn’t your job. We make it ours.
Patient EngagementView service details
Secure messaging and a full patient portal let you stay connected—before, after, and in between visits.
Population HealthView service details
Easily achieve the clinical and financial outcomes you need to thrive with value-based care.
Care CoordinationView service details
Simpler, efficient order management. Transparent, secure data for care collaboration.
EpocratesView service details
The medical reference app that displays safety, diagnostic, and treatment information—in the moment of care.
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