Client support

point of contact for every issue from onboarding forward

With us, you don't get a software vendor, you get a business partner. Our aligned incentives mean we strive to get you paid every dollar—and help you avoid penalties. And we're by your side for every twist and turn on the path.

We'll help you get the most out of our partnership, even tracking performance to intervene before issues become big problems. With athenahealth client support available all day—and all night, if you need it—you’re never left to fend for yourself.

Our approach to athenahealth client support

  • 1

    You stay ahead of industry change when we navigate value-based care programs on your behalf.

  • 2

    You’ll get up to speed with comprehensive onboarding and continued training.

  • 3

    Get help whenever you need it: we offer 24/7 emergency support.

Quick implementation, intuitive interface

athenahealth clients describe our smooth onboarding process.
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Our approach sets us apart

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    Interoperability

    With thousands of connections, you’ll get the patient information you need.
    Get connected
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    athenahealth network

    Put our network intelligence–pulled from 100,000+ providers—to work for you.
    Learn from insights
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    Focus on high value work

    We automate the work slowing down our clients, or take it off their plates entirely.
    Reduce your workload
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    Weather industry change

    Amidst changing healthcare regulations, we can keep your organization future-proof.
    Depend on stability
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    Cost and value

    Unlike software, we're not a sunk cost. Your investment will drive real returns.
    Explore costs
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    Client support

    You’re our partner, with onboarding and on-demand guidance, anytime.
    Count on support

Our services

athenaOne—our suite of integrated, network-enabled services—works to deliver measurable financial and clinical results for providers, with accessible, steadfast support from our expert teams.

Ready to talk?

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