Less administrative burden, better patient care

Mountain View Medical Center, a family-owned primary care clinic in rural Oregon, has been committed to delivering quality healthcare for over 30 years. The clinic has a mission to "provide hope while improving the health of [their] community, one patient at a time," and they’re currently living out that mission with the fourth generation of patients in their community.

In recent years, as they faced the challenges of growing and thriving as an independent practice in modern healthcare, they recognized the need for significant changes to transform their operational efficiency.

A practice focused on evolution and innovation

Before transitioning to athenaOne in November of 2022, Mountain View Medical Center struggled with heavy administrative burdens that stifled their ability to address challenges. Tina Kelley, the director of operations for Mountain View Medical Center, shared that as the medical landscape and available healthcare technology evolved, her practice needed to evolve alongside it. However, with the closed-network system of their previous EHR , their opportunities to innovate and adapt in the way they needed to were limited.

Kelley also shared how staff felt pulled in all directions due to the manual workflows in their previous system. They were overwhelmed by administrative tasks, which took up excessive time and limited their ability to see patients and deliver quality care within a short timeframe.

The decision to implement athenaOne stemmed from the need for a more efficient, flexible, and patient-centric solution that could overhaul their operational efficiency, allowing them to grow and focus on patient care. Features in athenaOne including advanced analytics and reporting capabilities, athenaTelehealth, seamless interoperability, and clinician efficiency tools positioned the practice to tackle their biggest challenges. Kelley emphasized this shift, saying, “We're seeing more patients now than we were prior to that [transition] because the workflows that we’re able to build into athena makes our providers work quicker.” In terms of the impact this has on patient care, Kelley says that lightening the burden on clinicians allows them to spend more time with the patient, which has proven “a huge game changer in terms of the quality of care they’re receiving.”

According to Kelley, the transition to athenaOne and the ease of onboarding new staff members has further demonstrated the value of the partnership. Kelley said, “Implementation was fantastic because we had calls every single week. We were able to get everything set up and ready for that go-live date, so we didn’t flip the switch and still have to build all of these thigs out, we had it all taken care of and ready to go starting on day one.” She also emphasizes the value of the free, role-based, self-serve training athenaOne offers, saying, “athena has helped us really streamline that process of onboarding new providers so that we can see more patients in our community and continue to live out our mission.”

Making the most of robust, customizable workflows and a network of partners*

Kelley appreciates how athenaOne empowers Mountain View Medical Center to stay on the cutting edge of innovation through built-in capabilities, such as leveraging AI to automate key workflows, and the broad network of connections available. She speaks to the value of AI in existing workflows, such as insurance card processing, saying, “It takes a lot of the guess work away from our front desk of having to make sure they select that correct package of insurance. That helps streamline everything downward.” Providers at Mountain View Medical Center are also excited for the future of AI as it can support transcribing documentation, such as with athenaOne’s Ambient Notes offering.

Beyond native functionality, one of the most valuable elements of athenaOne from Kelley’s perspective is the robust interoperability and relationship with third parties in the industry. “With our previous EMR, we were a bit stagnant in the type of technology we could utilize,” she explains, “and athenaOne kind of catapulted that. Not only do you have all the workflows integrated within athenaOne or that you can build, but you also have the Marketplace where you can partner with other vendors who integrate within athenaOne.” This allowed Mountain View Medical Center to provide a “more specific level of care” to their patients, which otherwise would not have been feasible as a small independent practice. Kelley says, “athena opened the doors and opened our eyes to the possibilities that were out there.”

The financial improvements and staff efficiency the practice has experienced highlight the transformative power of its partnership with athenaOne.

Key results:

• The clinic has expanded from 8 to 15 providers and added over 20 team members, allowing them to treat more patients while improving care quality.
• They have achieved a 32% increase in patient visits, a 63% increase in collections year over year, and a 45.3% increase in charges year over year.
• In January of 2025, they saw incredible performance metrics with their days in accounts receivable (DAR) for their HOLD and MGRHOLD buckets, as well as their days encounters are open, were all less than a day.

Let us focus on the technology, so you can focus on the mission

As Mountain View Medical Center continues to grow and adapt to evolving healthcare needs, they remain dedicated to staying agile and leveraging new technology to serve their patients. Kelley embodies this commitment, stating “What keeps me motivated is a happy team. Being able to walk out in my clinic and see that they are thoroughly enjoying what they do on a day-in- and day-out basis, which is providing care for our patients, means that I have accomplished every goal that I could ever set out for myself.”

To learn more about how athenaOne can transform your practice and enhance patient care, set up a call with our team today. As Kelley puts it, “We’re able to really focus on the things that are important to our clinic. Why wouldn’t you want to do that with your practice, as well?”