Updates made simple with a cloud-based solution
Ridgeview Internal Medicine faced continued roadblocks from frequent, lengthy, and time-consuming software updates, leading to more time spent on server maintenance and less time spent on patients and strategic business initiatives. Adopting athenahealth’s athenaOne cloud-based solution in 2015, which includes free and automatic updates, was a game-changer in reducing IT support burden. The four-provider New York practice now saves time, energy, and money while benefiting from updates that don’t disrupt the workflows they use every day.
Challenge
- Laborious and time-intensive software installation updates forced staff to spend considerable time on IT maintenance
- Frequent IT bugs that had to be fixed with one-off updates distracted staff from other priorities
- High financial costs for software updates and maintenance
Solution
athenaOne, a suite of services integrating clinical records management, revenue cycle management, and patient engagement capabilities
Results
- athenahealth's cloud-based solution includes free, automatic updates to ensure providers and staff have access to the latest regulations, clinical guidelines, and workflow best practices
- Automatic, effortless updates let physicians focus on patients and save staff hours of IT tasks
- Existing clinical and operational workflows remain undisrupted during updates
These results reflect the experience of one particular organization and are not necessarily what every athenahealth customer should expect.
