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The Paradoxical Demands of Innovation

By Amy Edmondson | May 13, 2013 | Comments (0)

Amy Edmondson

Innovation is a rallying cry in almost every industry today — it’s how companies win customers and achieve profitable growth. In healthcare, innovation is needed to figure out ways to deliver cost-effective, high-quality care for more and more people. But in any industry, calling for innovation isn’t enough to produce it.

It takes effort, an unusual leadership mindset, and an organization culture that embraces paradox. Innovation springs from combining disparate elements. It takes experts and boundary-spanning generalists who deeply empathize with customers. It requires high standards but celebrates failure. In fact, innovation depends upon pairs of seeming opposites coexisting. And … Read more

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