Partnership automates physician notes and staff workflow

Marketplace case study

Metrics at a glance*

  • 33K+

    patient visits powered by Health Note in the last 90 days

  • 33

    providers on platform

  • >90%

    of patients providing information before seeing provider

  • 14

    average minutes saved per visit

Challenge

Offices spend hours daily collecting, documenting, and organizing patient information

Arkansas Urology, the largest urology practice in the state, has 14 locations. They were finding that their providers and staff were spending lots of time collecting information from patients. This was putting a strain on everyone in the practice.

Solution

Patients answer clinical questions, Health Note automates a note and integrates into athenaClinicals

Health Note sends a text message with a link to patients prior to arrival. It asks all of the questions that would be asked during check-in, including license number, insurance card information, and credit card number, but also uniquely asks clinical-grade information with algorithms and discretely integrates it into a patient’s athenaClinicals chart.

Results

Better data collected from more patients, and automated screening and documentation for 100% of patients

Arkansas Urology can now collect 100% of their required information directly from patients prior to seeing providers. The time that patients spend prior to the visit enables greater flexibility during the office visit. Patient charts are now pre-populated, helping staff, physicians, and even MIPS scores. Patients can now easily see their payment options prior to arrival.

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* All metrics provided by Health Note and Arkansas Urology

Please note that as a member of the Marketplace Program, Health Note, Arkansas Urology, and athenahealth are parties to a financial arrangement.