If you need help remembering the email associated with your Patient Portal, contact your healthcare provider; they should be able to help identify it for you.

Follow these instructions to reset your password.

• Navigate to your Patient Portal login page or visit https://www.athenahealth.com/patient-login.
• Click the Forgot your Password? Link.
• Enter the email address you use to log into the Patient Portal and tap Email me. You will receive a password reset email.
• Open the email and tap on Create a new password. This will open the Create your new password page.

• Enter your new password twice, then click Save and continue to confirm it. You will be asked to verify your identity using the security option you selected when you first set up your athenahealth login.

  If you’ve set up text messaging as your security option, the following message will appear:

  
  • Note: If the phone number displayed in the message is incorrect (for example, if the phone was lost or discarded), click Cannot verify? Reset your account to reset your Patient Portal account.
  • Tap Send code.
  • Note: If you do not receive the code within five minutes, check to make sure that the phone number shown in the message is correct. If you’re still having issues, try restarting the phone, make sure you have cellular reception, and then click Send code again.
  • When you receive the security code on your phone, enter it in the space provided and tap Verify.
     

• If you selected a security question when you set up your security option, the following page will appear:

  
  • Enter the answer to your security question.
    • Note: The athenahealth account does not distinguish between upper and lowercase letters, but you must enter any spaces or special characters that you included when you created the answer.
  • Click Verify.
  • After you verify your identity, the Patient Portal home will open.

If you receive a message stating your healthcare provider does not support athenaPatient, you may contact your healthcare provider to see if they will support this in the future.

Yes. Tap the settings cog icon in the upper left once logged into the app. Tap View Your Patient Portals. This will bring up a list of accounts and settings. Here, you will see a list of all the Patient Portals you have access to. Tap the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. 

The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, and billing and payment management, among other capabilities. The athenaPatient app currently includes some of these capabilities, and will add more of them as we further develop the app. Initially, athenaPatient will offer a convenient, mobile solution for staying engaged with your care team(s) and managing your health. 

The athenaPatient app does not currently have all the same functionality as your Patient Portal.  However, we are actively working to add more features to the app soon. 

To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice.

If available:

• Navigate to the ‘Visits’ screen by clicking the lower-left navigation button labeled 'Visits'.
• From here, if you have no upcoming appointments in the next few days, you can click the 'Book Visit' button. This will launch a self-scheduling workflow.
• Follow the prompts and schedule your appointment.

If your practice does not support patient self-scheduling, let your healthcare provider know that you’d like to be able to self-schedule appointments.

You will need to login to the Patient Portal or contact your healthcare provider directly to cancel an appointment. We are planning to make this an athenaPatient feature in the future.

To use Self Check-In through athenaPatient, your provider must have this feature enabled.

If available:

• Navigate to the 'Visits' screen by tapping the lower-left navigation button labeled 'Visits'. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen.
• When an appointment is available for check in, you will see a button on the appointment card labeled 'Check-in'. Tapping this button will launch the Self Check-In process.
• Follow the prompts and check in to your appointment.
• If you have already started checking in but haven’t finished, you will see a button on the appointment card labeled 'Continue Checking In'. Tapping this button will continue the check-in process from where you left off. 

You can also view the details of an upcoming appointment by tapping the chevron button to the right of an appointment.

• When you tap into the appointment, you will be taken to a detailed view. You can also start or continue the check-in process from here as well.  

If you do not see a ‘Check-in’ or ‘Continue Checking In’ button for a listed appointment, it means the appointment is not available for check-in at this time. You will need to wait until it is closer to the time of your appointment to check in.

You can send a message to your provider(s) in a couple of ways:

• Tap the 'Inbox' icon on the bottom navigation bar. Next, ap the chat bubble in the lower right corner. This will take you step-by-step through creating a message to your provider.  
  
• The second way to send a message is to tap on an existing message in either your Inbox or Sent tab views. To see these views, navigate to your Inbox by taptapping the ‘Inbox’ icon on the bottom navigation bar. Next, taptap on any existing message from the provider you want to contact. This will pull up the most current message thread between you and the provider. In this view, you can see a text box near the bottom of the screen. Tap into the text box to bring up a keyboard, and then type your reply to the existing message thread. To go back to your Inbox view, tap the left arrow at the top left of the message thread. Note: these same steps apply to your Sent items list. Sent items are the messages you have previously sent to your provider(s).    
  

Tap the Billing icon on the bottom navigation bar. Next, tap on the billing account you’d like to view from the menu. This will load your provider’s secure billing dashboard on a web browser to complete your payment. 

Tap Results in the bottom navigation bar. This will bring up a list of all the test results you have received. To view the details of any test result, press the card of the result you want to view. This will bring up a detailed view of the result. If you are having issues accessing your test results, contact your healthcare provider’s office for help. Note: your practice may need to publish your results before you are able to view them.

Navigate to the Profile screen by tapping the settings cog at the top left of the screen. From here, you will see a toggle under App Settings titled Face Recognition or Fingerprint. Toggle this switch to turn biometric authentication on or off.  

Please note that we require login to the app each time to protect your health information. 

When you see this error, a problem has occurred with the app loading your data. Wait a few minutes and try again. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. If the issue persists, please report it by tapping setting cogs in the upper right of the app. Tap the Leave Us App Feedback option.

This error occurs when there was an issue during the login process. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. After confirming this, try again after waiting for a few minutes.

We recommend trying the following troubleshooting steps:

• Close the app and reopen it
• Reboot Your Device
• Uninstall and Reinstall the app

If you continue to have issues, contact your healthcare provider’s office for help.