A patient portal is a website that provides direct access to the medical information recorded in your patient chart. Many patient portals support additional features, including the ability to pay bills or message physicians or care teams directly.
athenahealth Patient Portals support these features and serve as a single resource for all your information, test results, etc., from all your healthcare providers who use athenahealth products.
There are several ways to pay your bills securely. Here are your options:
If you already have an athenahealth account - you can log in to your Patient Portal at any time and make payments toward your balance. If you don’t have an athenahealth account but want to create one, follow the steps outlined in the How do I create an account to access my athenahealth Patient Portal section above.
If you’ve opted to receive text messages or emails from your healthcare provider – one of them likely includes a balance update, bill, or e-statement. Find one of these messages and follow the prompts to make a payment.
If you receive paper statements through the mail from your healthcare provider - you can follow these steps to use that statement to make a payment:
1. Go to payment.athenahealth.com
2. Enter the code from your statement
3. Pay your bill
If your healthcare provider encourages patients to check in early through email or text message - you may be able to make a payment towards your co-pay or balance during this process.
Yes, you can. To download your health records from your athenahealth Patient Portal:
1. Log in to your Patient Portal
2. On the left side of the screen, select My Health.
3. Near the top of the page, select the Health Records tab.
4. Select a window of time and whether you want to download, email, or exchange your records with another provider directly.
If you’re a practice or healthcare organization that wants to learn more about the features and services included in our patient engagement solution, please visit our athenaCommunicator page.
