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Efficient providers are happy providers

  • 10.73%
    Average after-hours % (compared to athenaOne average of 22.67%)
  • 58%
    Of providers at Mali & Mali have a same-day encounter close rate of over 90%
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AI chatbot and medical icon above a smartphone, showing hidden work behind patient requests.
  • athenahealth
  • August 10, 2026
  • 5 min read
practice management

The work hiding inside "simple" patient requests

Discover four ways AI can help practices manage the manual work behind patient requests efficiently.
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Engaged patients are loyal patients

Learn how digital engagement tools improve care and retention.

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