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Thinking of Switching? Assessing Electronic Health Record Vendors

by Michelle Mangino, Social Media Manager

According to a new KLAS report, more than 25% of ambulatory care providers are looking to replace their electronic health record electronic health record (EHR). That’s one unhappy caregiver out of every four.

Let’s not forget what drove the widespread adoption of EHRs in the first place – the need to attest to Meaningful Use. Now, a couple years after that initial demand, providers are finding that their EHR simply can’t meet their needs. Look beyond the KLAS report for further proof: As of August 1st, fewer than 2,000 providers nationwide have attested to Meaningful Use Stage 2. But being unsure about meeting Meaningful Use isn’t the only reason providers are looking to make the EHR switch. According to the KLAS study, they’re also citing a decrease in productivity and a poor return on investment as inspiration to shop for another EHR.

If this story sounds all-too familiar, here are some of the things to look for when considering a switch.

Low start-up costs

  • Be cautious of vendors with high up-front costs as you run the risk of sinking money into a potentially antiquated model. On the flip side, be aware that free services can also be a risky decision – what is the free service’s motivation to ensure provider success?
  • Not having to pay for software installation, servers or add-on modules means your practice takes on far less financial risk.

Smooth implementation

  • Look for a partnership methodology from a vendor when it comes to implementation, so you’re not going it alone. The right vendor will help you take on the on-boarding process with project management, on-demand training and more.
  • Ask vendors they have specialty-specific templates you can leverage or customize as needed.
  • Identify if workflows are linked to performance metrics (e.g. same-day encounter close rate) and make sure they are monitored the day you go live.

Easy transfer of data

  • Work with a vendor who can share examples of successful conversions from traditional software providers.
  • Have the option to select a data transfer method that best suits your practice’s needs.
  • Make sure a dedicated conversion specialist can help guide your selection of clinical data for import.

Learn more about how to assess your current EHR and that of potential replacements. View our on-demand webinar, “When to Switch Your EHR Vendor."

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