Accessibility Statement for Patient-facing Applications

athenahealth, Inc.’s (“athena”) vision is to “create a thriving ecosystem that delivers accessible, high quality, and sustainable healthcare for all.” We believe that providing an accessible digital experience for patients and their support networks is a key part of delivering on that vision. athena integrates patient accessibility into our product development lifecycle through employee training, design reviews, formal conformance testing, and user testing. We are continually improving the user experience, and we apply relevant accessibility standards to our products.

Table of Contents

  1. Conformance Status
  2. Compatibility with Browsers and Assistive Technology
  3. Assessment Approach
  4. Feedback

I.Conformance Status

The Web Content Accessibility Guidelines (WCAG) define standards for designers and developers to improve accessibility for people with disabilities. We strive for conformance with WCAG 2.1 Level AA.

As part of the ongoing improvements to our patient-facing application, we are addressing identified accessibility issues. We welcome feedback on any area of concern.

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II.Compatibility with Browsers and Assistive Technology

The athenahealth patient-facing applications are tested with the latest versions of the following browsers and assistive technologies:

  • Chrome with NVDA on Windows
  • Safari with VoiceOver on MacOS and iOS
  • Chrome with TalkBack on Android

They are also tested with keyboard alone, a color contrast analyzer, and automated tools.

The following resources provide information for different operating systems, browsers, and devices:

Operating Systems


Mobile Devices

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III.Assessment Approach

athena assesses the accessibility of patient-facing applications through the following approaches:

  • Voluntary Product Accessibility Templates (VPATs)
  • Design Testing
  • Automated Quality Assurance Testing
  • External Evaluation
  • Usability Testing with Users of Assistive Technology
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Let us know if you encounter accessibility barriers while using patient-facing applications.

Please include or have ready the following information:

  • Assistive technology
  • Device type (desktop/laptop, tablet, or mobile phone)
  • Browser
  • Operating system

We aim to review accessibility feedback within seven (7) business days.

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