Three people in a meeting with laptops

Simplify care coordination 

Our electronic order transmission service delivers clean orders, provides the information you need within easy reach—right there on the order—and reduces the inefficiencies of the referral process.

Features and services

Gain network visibility

Gain visibility into what physicians in your area are on athena’s network and who you could be doing business with. Then track your business performance through our tracking features.

Less busy-work

Healthcare facilities that receive orders get the right information the first time, reducing the need for call-backs or follow-up faxes. We work with you to sift out superfluous details so you get only relevant clinical, billing, and demographic information, plus insurance eligibility status, the moment you need it.

Real-time orders access

With our athenaCoordinator Core Receiver Portal, your staff can take a proactive approach to scheduling patient referrals and managing work—you’ll also have visibility into our growing network of providers and referral management reporting, and access to Compendium Self-Management.

Easy interoperability

Laboratory, imaging, and durable medical equipment (DME) orders interfaces are included for most athenaCoordinator Core clients. Mapping your compendiums and Ask on Order Entry questions (AOE's) can result in a higher first-pass clean order rate and improved labeling of test results.

 Gain network visibility

Gain network visibility

Gain visibility into what physicians in your area are on athena’s network and who you could be doing business with. Then track your business performance through our tracking features.

 Less busy-work

Less busy-work

Healthcare facilities that receive orders get the right information the first time, reducing the need for call-backs or follow-up faxes. We work with you to sift out superfluous details so you get only relevant clinical, billing, and demographic information, plus insurance eligibility status, the moment you need it.
 Real-time orders access

Real-time orders access

With our athenaCoordinator Core Receiver Portal, your staff can take a proactive approach to scheduling patient referrals and managing work—you’ll also have visibility into our growing network of providers and referral management reporting, and access to Compendium Self-Management.
 Easy interoperability

Easy interoperability

Laboratory, imaging, and durable medical equipment (DME) orders interfaces are included for most athenaCoordinator Core clients. Mapping your compendiums and Ask on Order Entry questions (AOE's) can result in a higher first-pass clean order rate and improved labeling of test results.

Service Levels

Our service levels depend on how many orders you receive from the more than 160,000 providers on the athenahealth network.

  • Bronze

    Up to 2,400 Orders/yr

    + Standard Interface Support

    + athenaCoordinator Core Portal

    + Customer Support Center

    + Orders Interface

    $1.00/Order

    $150.00/mo Subscription Fee

  • Silver

    2,400+ Orders/yr

    Includes Bronze Features

    + Optimization Services

    $1.00/Order

    $150.00/mo Subscription Fee

  • Gold

    60,000+ Orders/yr

    Includes Silver Features & Services

    + Escalation Management & Monitoring

    $0.90/Order for 60,000+ Orders/yr

    $0.75/Order for 250,000+ Orders/yr

    $150.00/mo Subscription Fee

  • Platinum

    500,000+ Orders/yr

    Includes Gold Features & Services

    + Dedicated Relationship Manager

    + Alpha/Beta Partnership Initiatives

    $0.60/Order for 500,000+ Orders/yr

    $0.50/Order for 750,000+ Orders/yr

    $0.45/Order for 1,000,000+ Orders/yr

    Subscription Fee Waived

You might be wondering

What services do I get when I sign up for athenaCoordinator Core?

The services provided are dependent on order volumes and order types, but in summary, may include the following:
 

 •  Highly curated orders, with insurance validated, that can be transmitted electronically.
 •  Receive the account numbers you assign to your clients on the requisition and manage your referrals and view PDF copies of all the orders sent to your facility from within your portal account.
 •  Increased visibility of your organization in the ordering workflow, as well as into our growing network of providers.
 •  Global* orders interfaces (currently available for lab, imaging and durable medical equipment (DME) orders, subject to meeting the qualifying threshold)
 •  A dedicated athenaCoordinator Core Receiver Portal with real-time access to orders from athenaClinicals clients; including the ability to manage a worklist, referral management reporting and athenaText.
 

* A global interface is a single interface tunnel established between two systems (i.e. athenaNet and your IT system) that can be utilized by our entire network of providers.

What is the definition of an order?

An initial individual instruction and/or authorization that is placed in athenaNet by an Authorized User and transmitted via interface, fax or print to include any of the following:
 

 •  consultation
 •  referral
 •  surgery
 •  procedure
 •  imaging study
 •  durable medical equipment
 

Lab Orders: the set of orderable lab tests for a single patient to be performed on the same Date of Service.
 

Prescription: a single medication or vaccination order initiated by the prescriber or a provider’s response to a renewal request from a pharmacy. It does not include a provider’s response to requests for clarification or change requests from a pharmacy. A single medication or vaccination order issued with refills will be treated as one prescription.
 

For purposes of invoicing, it is important to note that all orders entered into the athenaClinicals EHR, in which your facility is selected as the Send to Provider, are deemed billable. This includes all modes of transmission as each will generate a carbon copy of the order delivered to your portal electronically.

What is an athenaCoordinator Core Receiver Portal?

It is an online web portal built specifically for your organization’s Authorized Users to receive and manage orders from athenaClinicals providers, run referral management reports, submit cases for issue management, obtain visibility into athenahealth’s growing network of providers in your service coverage area and, when appropriate, get access to Compendium Self-Management.

Where can I see the specs for your interfaces for athenaCoordinator Core?

You can review our interface specifications on our Developer Portal.

What if I am charged for Orders that my organization cannot fill/provide?

Unfortunately, we are unable to control what orders a provider places to your organization but we do try to minimize the occurrence of inappropriate order transmission through naming conventions, order type groupings, loading your preferred compendium—(currently only available for lab & imaging order types)—and client outreach when appropriate. However, if you receive orders for services you do not provide, your organization is responsible for contacting the ordering provider to clarify your suite of services and provide redirection.

When do I start getting invoiced for the athenaCoordinator Core Service Fees?

Invoicing commences the month following the date you are onboarded and have access to your Coordinator Core portal. Invoices are then produced monthly thereafter. Please Note: Fees are independent of orders interface availability. All orders, regardless of mode of transmission, are billable per the definition of order.

Do I need to sign a new Master Services Agreement for athenaCoordinator Core each year?

No. The Master Services Agreement for athenaCoordinator Core is evergreen (i.e., it automatically renews on an annual basis) and includes the right to terminate for convenience by providing 90 days prior written notice.

If I’m an existing athenaOne client that owns or operates a facility, can I be both an athenaOne client and a Coordinator Core Receiver?

Yes! We’d like to learn a little more about the relationship between your athenaOne practices and your lab. Please email us at CoordinatorCore@athenahealth.com along with your Customer Success Manager with the following information:
 

 •  The name(s) & address(es) of your athenaOne practices & Lab locations
 •  Your athenaOne Client ID(s). If your client ID is split across legal entities, please indicate which departments pertain to your organization.
 •  A description of the relationship between your clinical practice and facility. We will ask you to validate the relationship by providing relevant proof-points, such as Tax IDs, contract copies, etc.

Do you have more questions about athenaCoordinator Core? Please feel free to email us.

Our services