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EHRs: Designing for Relationships, Not Regulations

by Michelle Mangino, Social Media Manager

Michelle Mangino, Social Media ManagerDoctors and patients both expect a level of intimacy in the moments of care. Doctors believe good relationships can help patients stick to a care plan; patients want to feel understood so that their care plans reflect their needs. Yet, too often health information tools like EHRs and health reference materials — designed to meet safety and privacy regulations — interrupt that intimacy and detract from the sanctity of these relationships. And with today’s care extending well beyond the exam room, these connections can exist within fragmented networks of clinicians, nurses, support staff, and patients and their families.

Abbe Don, Vice President of User Experience at Epocrates, an athenahealth service, envisions a new health care experience, one that’s based on health technology designed for relationships rather than regulations. This approach strengthens interactions among all participants in the health care ecosystem to bridge communication gaps and improve outcomes.

Here’s your chance to hear Abbe talk about her vision for a health care industry where technology honors the patient-doctor relationship. If her messages resonate with you, I encourage you to vote for Abbe Don to address this topic as a featured speaker at South by Southwest 2015. (Every vote counts!)


To vote:

  • Sign in or create an account with SXSW PanelPicker
  • Click Search/Vote
  • Type "Connecting Healthcare Teams with UX Design" into the Search bar
  • Click on the presentation title
  • Click the thumbs up icon in the top left corner to cast your vote

Tweet @AbbeDon to learn more about her vision for health care and show your support for her #SXSW submission.

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