Today, athenahealth earned three Best in KLAS Awards in the research organization’s Software and Services category.
That raucous surge of sound that made you look up suddenly around 8am EST? That was a few thousand fist pumps, high fives, and woo-hoos coming from athenaNation once the KLAS press release hit. So, what’s the big deal with this Best in KLAS stuff?
KLAS is an organization that independently monitors vendor performance by surveying and interviewing thousands of health care organizations. Their rigorous survey methodology and attention to impartiality, accuracy, and honesty make KLAS one of the most respected information sources for health care IT buyers.
The Best in KLAS Awards report is a summary of KLAS performance ratings gathered over the past 12 months (or 18 months for select services), for health care IT software and services vendors in 111 market segments. While we survey our entire client base twice a year, we’re always looking for other indications that we’re living up to our mission of being care givers’ most trusted business service. Vendors and service providers can monitor their own KLAS scores, but there’s precious little you can do to change them… save for doing a better job.
And that’s the beauty of delivering a service through a cloud-based network: We can do a better job at improving the experience for thousands of physicians, clinicians, practice managers, billers, front-desk folks, and other practice staff. We have the knowledge and flexibility to be able to release better features, look for nuggets of insight into financial and clinical performance, and just do more things to help make our clients better. All this pushes up our KLAS scores and this makes us all very happy.
That’s not to say we help practices so we can win awards, but when you’re trying to build the nation’s health information backbone, and you get a little tired of explaining that athenahealth is not an insurance company, every little bit of recognition helps.
So, to all of our clients everywhere—thank you. We are humbled by this recognition and we will keep providing (and improving) our service to you.
For the official account, here's the press release.