Features and services
Patients today expect convenient, digital interactions in most areas of their life. With athenahealth’s patient engagement tools and services, you can bring that experience to your patients while also reducing your practice’s workload, using automated messaging services, appointment reminders, and more.
Automated messages
Patients receive automated reminders for appointments, billing, and follow-up care. As well as alerts to see test results in the patient portal.
Patient portal
Through the convenient patient portal, patients can schedule appointments, access forms, and make co-payments online at their convenience. These tools make scheduling and payment easier for your patients, which in turn reduces no-shows and improves collection for your practice.
Call support
Live phone operators can reschedule or cancel appointments, take payments, and offer support in Spanish.
Engagement at scale
We offer tailored outreach campaigns – helping you close care gaps where you see them. We’ll also take on the work of finding the right messages, channels, and timing for your patients by drawing insights from the experiences of practices across our network.
Better bottom line
Our patient engagement service helps practices escape no-shows and keep schedules full—that could result in a 4% drop in no-show rate.*
Patient engagement in healthcare helps keep you connected, reduce no-shows, and get your patients engaged in their care. Watch how it works.
automated patient messages delivered annually*
*Based on athenaNet data as of May 2018
We call, email, or text to remind patients of existing appointments and schedule new ones, setting your patients up for their best health.
