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Medical billing services that strengthen your practice performance and let doctors do their best work

Rated the #1 Practice Management Service by KLAS for practices with 11-75 physicians, athenaCollector takes on the complexities of medical billing and practice management with proven expertise and results, freeing up your practice to focus on other important tasks. See how we drive results for practices just like yours.

Homepage & workflow dashboard

All of your scheduling and patient billing information is available in real-time, in one place. 
  • See the daily schedule, visit type and more at a glance for an efficient way to plan ahead for your day
  • Quickly and easily verify patient insurance eligibility and information right from the homepage
  • Visibility into claim and appointment-related tasks from a single dashboard, to ensure patient information is up-to-date and claims are submitted in a timely manner
  • Customizable practice management interface delegates appointment and billing tasks to the right people at the right time

Patient check-in

Claims processing and payment collection expertise you won’t find with medical billing software alone.

  • Gather and verify necessary patient demographic information to ensure accurate claim creation
  • Insurance eligibility checks are conducted in advance, with real-time verification available at check-in 
  • Easily collect self pay and copayment via credit card, or other payment types, to drive improved financial results — or quickly setup a payment plan if necessary

Medical appointment scheduling

Customizable, medical practice management services create a more efficient scheduling process, driving schedule density that keeps providers focused on care.
  • Schedule patients by time, type of appointment, location, or provider, to optimize schedule density
  • Confirm and remind patients of appointment times with automated email, text and phone notifications
  • Practices using our EHR automatically receive patient charts tied to the correct appointment
  • All details from the patient encounter are surfaced during claim creation so no charges are missed

Claims management and processing

Unlike traditional medical billing software, our services are continuously updated. Plus, they’re backed by our patented Billing Rules EngineTM and a team of experts working on your behalf around the clock.

  • Our rules engine reviews all claims in real time, before they’re submitted — and immediately alerts you of known errors learned from previous denials across our entire client network
  • Denials are continuously researched by our back office teams, with new rules are added daily to prevent these denials from happening again — over 40 million rules already established
  • Ensure faster and cleaner claim submission with our 94% first-pass resolution rate and reduce your days in accounts receivable by 32%1

Performance reporting

Easy, effective practice management reporting services that improve visibility into your practice's performance and provide actionable data to increase revenue.  
  • Simple, pre-formatted reports make it easier for practice managers to measure practice performance and highlight areas for improvement 
  • Customized reporting functionality provides insight into your unique pain points and performance initiatives
  • Performance reports based on other athenahealth practices in your specialty and region establish performance benchmarks to drive optimal performance