Financial Performance: Patient Capability
Patients have a job to do in guiding their own care, from managing appointments to following treatment plans. Their success relies on capability: Whether they have the tools and resources they need. Here’s a look at the strategies and tactics high performers use to empower and engage patients.
A better way to measure the patient experience
Len Schlesinger on satisfaction surveys and what healthcare should really be tracking
Patient loyalty is earned in the exam room
Here's what 200,000 patient surveys reveal about customer satisfaction