On the road to value-based care, there’s increased focus on the quality measures that drive reimbursement and outcomes. Find out how top performers are improving both documentation and care — and learn tactics for engaging physicians, staff, and patients.
When quality metrics don't actually drive quality
A candid conversation among health executives — and a challenge for healthcare's future
Designing the 'job of the patient'
Len Schlesinger on the tools and technology patients need to engage in their own care
How healthcare can avoid a United Airlines fiasco
'Capability cycles' matter in the service industry — and they apply to doctors and patients
'Focus on the delta, not the data'
A population health director shares his secret for guiding doctors through value