I don't see any evidence telemedicine would have helped. Just the opposite. In fact, the insurance companies constantly push it, but often do not cover it and it isn't good for anything that requires tests. Even poison ivy can look like a drug reaction on a video cam. Nothing of importance is addressed by video docs. ER was her only solution and I don't see any way "coaching" on what to say would help. ERs do all their own tests, based on their procedures.
jacke jamison