Pediatric practice finds efficiency and mobility


Pioneer Valley Pediatrics

  • Male doctor teal stethoscope

    7 Physicians

  • Male nurse practitioner African American

    1 Nurse practitioner

  • teal globe purple location arrow

    2 Office locations in 2 states

Issues

  • No access to patient information when in second office or out of office
  • Couldn’t afford a disruptive gap in services to adopt EMR
  • Had to overcome resistance to EMR with some physicians in practice

Solutions

Results

  • Cloud-based services and mobile app enable total flexibility in office or outside
  • EMR implementation is painless—back up to speed within a month
  • Physicians find they can be more efficient and effective
  • 15.6% increase in collections
  • 16.6% decrease in days in accounts receivable
  • 32.6% decrease in no-show rate

Switching to an EMR went smoothly for Pioneer Valley Pediatrics and quickly improved practice efficiency. Mobile access to athenaClinicals took that a big step further, enabling physicians to access patient records when out of the office, on call, at the hospital—even at a supermarket, when a parent needed to renew a child’s prescription!

“If I’m on call and have to deal with a patient I don’t know, I’m able to access all that patient’s information via my smartphone,” says Dr. Sally Ginsburg. “It’s the difference between being an informed physician and being an ‘I hope I’m informed’ physician.”

“athenahealth is just an incredible organization…we really function as a team. The athena people who work with us are like part of our practice.” —Dr. Sally Ginsburg Pediatrician at Pioneer Valley Pediatrics