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athenahealth Response: athenaNet is a web based application, updates and fixes to the application are administered centrally on athenahealth’s servers. athenaNet Device Manager is a thin windows application and service, whose modules default to auto-updating when prompted by athenaNet during a user’s online session. An MSI package for athenaNet Device Manager is available for download through athenaNet for clients who manage windows applications centrally. Customers are responsible for maintaining any technology infrastructure they use to connect to athenahealth using a browser. athenahealth can detect whether certain requirements are in place, such as browser version. The impact of athenaNet and athenaNet Device Manager patches are communicated with release notes.

 

For patches to the operating system, athenaNet has never either required or contraindicated the application of any Windows hotfixes or upgrades. However, if such a situation arose, it would be communicated in the same manner as patches to our supported browsers.

 

Regarding patches or updates to our servers, we install patches from a small number of software sources we trust (SuSe, IBM, and Oracle). We verify these patches using MD5 checksums. We then roll them out in several stages: first they are applied to a development server which is regression tested; then they are loaded onto a single, less used production server for a period; then to a small set of fully utilized production servers for a period; then into production generally. If problems appear in any of these stages, we pause the rollout and investigate/solve the problem before continuing.

 

For patches to the operating system, athenaClinicals has never either required or contraindicated the application of any Windows hotfixes or upgrades. However, if such a situation arose, it would be communicated in the same manner as patches to Internet Explorer. athenahealth doesn’t provide a software system which resides on the user’s computer or installation media; our product is delivered over the web. Regarding patches or updates to our servers, we install patches from a small number of software sources we trust (SuSe, IBM, and Oracle). We verify these patches using MD5 checksums. We then roll them out in several stages: first they are applied to a development server which is regression tested; then they are loaded onto a single, less used production server for a period; then to a small set of fully utilized production servers for a period; then into production generally. If problems appear in any of these stages, we pause the rollout and investigate/solve the problem before continuing.

 

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