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athenahealth Response: To access the athenaNet application, clients need to do the following:

  1. Login to an internet-accessible computer, and open a supported browser (see our technical requirements for details)
  2. Enter https://athenanet.athenahealth.com/login.esp in your browser
    1. If you are an admin for your computer, on your first visit to athenaNet, please click on the “Configure browser” link found under the “Password” field on the login page
    2. Download and Install “athenaNet Device Manager”; when prompted select “Setup with Browser Configuration”
    3. See our Configure your computer for athenaNet and athenaNet Device Manager documents and for further details
  3. After successful configuration, the browser will be ready for optimal, secure operation of the application. A second pop-up window will appear, “Clicking on the ‘Configure Browser’ button will configure your Internet Explorer settings for athenaNet.” The client should choose “Configure Browser” to proceed
  4. Choosing “Configure Browser” will configure the following for the client’s installation of Internet Explorer:
  • Underline anchors
  • Sets the cache frequency updated to ‘Every Visit to Page’
  • Disables auto-form completion
  • Disables caching of passwords
  • Disables the javascript debuggers
  • Disables auto-checking for a new version of Internet Explorer
  • Sets Print Background to Yes
  • Sets the print margins from 0.2 all the way around, and clears the header and footer.
  • Empties the Temporary Internet Files folder when the browser is closed.
  • Disables the reuse of windows for launching shortcuts
  • Sets the homepage to http://athenanet.athenahealth.com
  • Enables file download
  • Enables automatic prompting for file downloads. (This is a Windows XP Service Pack 2 or later setting).
  • Accepts the ActiveX application to install for athenanet.athenahealth.com

After successful configuration, the browser will be ready for optimal, SSL-encrypted operation of the application. In addition, the client should also be sure to manually add http://athenanet.athenahealth.com to the list of trusted sites for Internet Explorer. This is done by doing the following. Choose: Tools > Internet Options > Security > Sites. Add athenanet.athenahealth.com to the list. Be sure to check “Require server verification (https:) for all sites in this zone” to ensure SSL is set up.

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