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athenahealth Response: The CBO at athenahealth maintains the master file for insurance companies.
Benefit to You: The turnaround time for insurances to be added to the system is typically 48 hours. Claims are automatically placed on hold until the package has been added and the account also displays a warning on the patient quick view screen that indicates the insurance is still pending. The system will not allow the claim to be billed out unless the insurance package is valid and confirmed by athenahealth's experts. This guarantees that insurance packages that are used by your staff are accurate.

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