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CloudView blog

Practice Management

Jonathan Bush

All I Want for Christmas are Your Big, Fat Problems…

by Jonathan Bush, President & CEO

The year is coming to an end as I report to you from my desk job here in the back rooms of athenahealth, where we take on the operational work for practices and health systems. (And if you’re not yet a client, we’d like to take on yours!) I’ve been happy to do the work, and it seems you’ve been mostly happy with it. But I’ve learned a lot putting in long, arduous hours back here and, frankly, I’m ready for more. I’m asking for a promotion.


December 19, 2013|Categories: Care Coordination, Cloud Services, Medical Billing and Payers, Patient Engagement, Practice Management

Donna Masucci

ICD-10: Views from a Practice Manager

by Donna Masucci, RN, office manager

As a practice manager who oversees a staff of nine including three clinicians, one billing supervisor, one lab tech and one medical home care coordinator, I clearly understand how a health care regulation like ICD-10 can stir up trepidation, and lead to the obvious questions: How will this affect care delivery and my practice’s bottom line?

In speaking with our providers about ICD-10, these concerns have surfaced. While they feel ICD-10 will provide a more descriptive documentation of diagnoses, they also wonder if clearinghouses and payers will have their systems configured to accept ICD-10 and avoid improperly denying submitted claims. Dr. Peter Masucci, my husband and principal physician of our family-owned practice, is most concerned with being able to identify a proper ICD-10 diagnosis code within a manageable time frame for each patient visit.

July 31, 2013|Categories: Practice Management, ICD-10

Michelle Mangino

Marketing Your Medical Practice in the Digital (Social) Age

by Michelle Mangino, Social Media Manager

On Saturday, June 30, Tweeters, Instagramers, Pinners and the like will gather to celebrate the annual Social Media Day, presented by Mashable, a leading online source for news and information focused on the Connected Generation. And each year, social media plays a greater role in #healthcare and #HealthIT.

June 28, 2013|Categories: Practice Management

Jeff A. Drasnin

A Pediatrician’s View: Improving Revenue and Care through Patient Communication

by Jeff A. Drasnin, MD, FAAP, pediatrics

Operating a small business in today’s economy is difficult. Small, privately owned physician practices must have their financial house in order to provide high-quality medical care. The truth is most physicians are ill-equipped to survive in a very tough business environment. We spend years training to take good care of our patients, but have no idea how to balance a budget or run a practice effectively.

March 14, 2013|Categories: Patient Engagement, Practice Management

Kyle Armbrester

How To Be Disruptive in Health Care IT: The Smart Scheduling Story

by Kyle Armbrester, VP of Business Development

What's the best way to disrupt the status quo in health care IT? Make some noise!


That’s exactly what four MIT engineers did to share their product, one that improves an important element of management. And today, they’re working with us at athenahealth to pilot that product to one of our largest clients.


February 27, 2013|Categories: More Disruption Please, Practice Management

Leslie Brunner

User Conference Registration Now Open

by Leslie Brunner, SVP of People and Process

athenahealth Conference 2013 is rapidly approaching and as with previous years, we’re really looking forward to seeing our clients all in one place! For those not familiar with the UC, it’s a great way to get connected, be guided by our experts, gain valuable new insights and then bring home a clear strategy for ongoing performance improvement.


January 10, 2013|Categories: Practice Management, User Conference

Andrew Scutro

New Webinar: A Care Coordination Model That Benefits Everyone

by Andrew Scutro, Senior Associate, Communications

No one—no one around here anyway—goes out for lunch anymore. It seems like as soon as phones stopped ringing a few years ago and everything went to email, a relaxing lunch with co-workers at some neighborhood spot went out the window too.


So if you’re going to choke down a turkey sandwich over your keyboard, you might as well learn something while you do it. And we can help.


October 04, 2012|Categories: Care Coordination, Practice Management

Andrew Scutro

Patient Portals: The Online Key to Better Patient Communication

by Andrew Scutro, Senior Associate, Communications

We know about the frustrating administrative tasks that practices must tackle every day. Helping ease that strain, and making sure care givers can focus on patients, is central to what we do at athenahealth.


September 28, 2012|Categories: Patient Engagement, Practice Management

Andrew Scutro

Assess Your Practice Management Health With Our New Mobile App

by Andrew Scutro, Senior Associate, Communications

Are you a physician or practice manager who wants a clearer picture of practice performance so you can make better business decisions?

June 26, 2012|Categories: More Disruption Please, Practice Management

The athenista Resolutions for 2012

by athenahealth Blogmaster,

To mark our entry into 2012, we asked the growing roster of athenahealth blog contributors to come up with some resolutions, wishes and desires for the year ahead. Here is the result. Have a Happy New Year!


Allen L. Gee, MD, PhD, FAAN (athenahealth client)


I resolve to more fully understand and utilize my high-tech tools and gadgets (at least as well as my elementary school-age children) to further enhance my practice performance and share these insights with my colleagues.


January 03, 2012|Categories: Practice Management

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