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Making better patient engagement possible

With convenient services that help you stay connected, reduce no-shows, and keep your patients engaged in their care, we're letting doctors be doctors.
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Award-winning patient portal that's intuitive for patients and providers

Rated the #1 ambulatory patient portal by KLAS for 2015, athenaCommunicator delivers convenience to patients and lets doctors be doctors through user-friendly features and mobile access. And we’re rated the best for vendor guidance in driving patient portal adoption. 

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Personal health information

The athenahealth patient portal allows patients convenient access to important health information, 24/7.

  • Push lab and test results to patients securely, alleviating follow-up calls and tedious administrative tasks
  • Care summaries are conveniently available for patients’ review, automatically fulfilling important Meaningful Use measures  
  • Current and previous medications listed for easy patient access 
  • Immunization history is available to patients any time they need it

Secure messaging through the patient portal

The HIPAA compliant way to open lines of communication and engage patients in their care — without taking you away from the patient in your exam room

  • Answer patient questions and messages when it works for you, through our patient portal’s secure email service 
  • Automatically triage patient messages to appropriate staff — scheduling, billing, providers and more — based on the patient need 
  • Receive medication refill requests without the hassle of a phone call 
  • Follow up on care plans through the patient portal to drive better health outcomes

Patient self-pay

Collect patient payments easily, even after they’ve left the office, effectively reducing patient self-pay balances. On average, our clients see a 2.6% reduction in self-pay days in accounts receivable (DAR)5

  • Help patients see and understand their payment responsibility, and allow them to easily take action through online bill pay
  • Patients can securely save their credit information in their portal account, making it easier and more likely for them to pay balances

Online self-scheduling

Online medical appointment scheduling is simplified via our patient portal. Our cloud-based technology helps you optimize schedule density with automated appointment reminders and convenient self-service scheduling.

  • Patients can see their upcoming appointment times and dates, helping reduce no-shows
  • Practices can leverage customized appointment ticklers to remind patients of upcoming appointments or to schedule follow-up visits
  • Appointments are easily requested through the portal by appointment type and availability, without tying up your phones and staff 
  • Existing appointments can be canceled and reschedule directly from the portal


Online symptom checker and other resources

Our patient portal software encourages patients to take control of their health with free online tools and educational resources.

  • Encourage patients to take an active role in their health through online articles and educational materials within the portal
  • Patients receive treatment guidance using our online medical symptom checker

Our cloud-based services include:

Medical Billing

Providers on our medical billing and practice management service get paid more, faster, with less work.

Electronic Health Records

Our award-winning Electronic Health Records (EHR) service gives providers greater control, so they can focus on what they do best.

Patient Engagement

Patient communication services that reduce no-shows by 8% and keep providers better connected to our patients.

Order Management

A complete end-to-end service for seamless care coordination across the continuum, no matter where patients seek care.


Clinical intelligence from the most trusted mobile medical reference is embedded inside our EHR workflow.

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