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athenaCommunicator

athenaCommunicator®

A convenient, intuitive patient portal

Give patients access to scheduling, online pay, secure message exchange and more with the patient portal that’s ranked #1 by KLAS.
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Convenient patient portal

A patient portal that drives engagement, reduces work 

An effective patient portal is the centerpiece of any comprehensive patient engagement strategy. It’s where patients can easily exchange messages with providers, access information, request appointments and more. Our portal drives proven patient engagement results, guarantees successful Meaningful Use attestation, and is mobile-optimized to give patients access any time, anywhere. 

Our patient portal lets patients engage in their care at their convenience:

  • View test and lab results
  • Make payments online 
  • Request or schedule appointments
  • Exchange secure messages with their care team
  • Request prescriptions and refills
Each routine inquiry that patients can handle themselves frees up providers and staff to focus on care. And we help with portal adoption by recommending specific steps your staff can take to encourage patients to sign up and use the patient portal as part of your larger patient engagement strategy.

Easier patient payments

By informing patients of their responsibility, and giving them the opportunity to pay online via the patient portal, you can collect money faster, and more often. We also deliver automated “soft” collections messages to patients who need a gentle reminder.

The result? athenahealth providers collected more than $77.5 million in payments via the portal in 2014. Keeping payments flowing smoothly is key to helping practitioners maintain their independence and thrive.

Driving Meaningful Use Stage 2 success

athenaCommunicator sends preventive reminders and enables patients to exchange a secure message with your staff, helping practices meet difficult Stage 2 core measures requiring patient engagement. And by proactively coaching providers to the finish line, we’ve established the top Meaningful Use Stage 2 attestation rate in the industry: 98.2% of participating athenahealth providers. See our guarantee.

Convenient mobile access

The patient portal is available via desktop, tablet and mobile device, bringing patients greater convenience and more opportunities to stay connected. 

 

77.5M dollars collected via the patient portal in 2014  

29M active patient base

 

 

100% increase in patient portal adoption in 2014


 

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Our cloud-based services include:

medical-biling
Medical Billing

Providers on our medical billing and practice management service get paid more, faster, with less work.



ehr
Electronic Health Records

Our award-winning Electronic Health Records (EHR) service gives providers greater control, so they can focus on what they do best.



patient-engagement
Patient Engagement

Patient communication services that reduce no-shows by 8% and keep providers better connected to our patients.



order-management
Order Management

A complete end-to-end service for seamless care coordination across the continuum, no matter where patients seek care.



eprocates
Epocrates®

Clinical intelligence from the most trusted mobile medical reference is embedded inside our EHR workflow.



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