Making better patient engagement possible
Patient engagement overview
Patient engagement services designed to boost satisfaction—and revenue
Patient engagement has become one of the most effective ways to keep patients satisfied, improve population health and reduce costs. athenaCommunicator® delivers all the benefits of patient engagement, while significantly reducing administrative work for health care organizations.
With live, automated and online communications, this comprehensive patient engagement service gives patients easy access to information and relevant care messages—without time consuming phone work for staff.
Industry-leading patient portal
The athenaCommunicator patient portal, named Best in KLAS,6 satisfies patients’ increasing demand to see their health information online. Patients can view test and lab results, review appointment details, request and refill prescriptions, and make payments—all from their laptop or mobile device.
The patient portal also enables providers and patients to exchange secure messages, a must for meeting Meaningful Use Stage 2 patient engagement measures.
Pre-loaded population health campaigns
Providers can simply and efficiently fill gaps in care—and schedules—by launching one of our pre-packaged population health campaigns. It takes just 10 minutes to set up and send any of our automated messages to a segment of patients: preventive reminders, well-care visit messages, chronic care management reminders and more.
Connecting with patients in ways they prefer
Patients receive appointment reminders and other communication however they prefer, via phone, text, or email. And our live operator service answers patient calls after hours, or whenever your practice needs. Patients won’t sit on hold, or wonder when their call might be returned—meaning they’re better informed and satisfied.
Our cloud-based services include:
Providers on our medical billing and practice management service get paid more, faster, with less work.
Our award-winning Electronic Health Records (EHR) service gives providers greater control, so they can focus on what they do best.
Patient communication services that reduce no-shows by 8% and keep providers better connected to our patients.
A complete end-to-end service for seamless care coordination across the continuum, no matter where patients seek care.
Clinical intelligence from the most trusted mobile medical reference is embedded inside our EHR workflow.