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athenaCollector Practice

athenaCollector®

Improving your medical billing process

Our service teams and network intelligence help minimize your administrative and medical billing work. You get paid faster, with far less work.
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Medical billing services

Medical billing services, proven to get you paid more, faster

Conventional medical billing systems give you just software. athenaCollector delivers more, combining cloud-based software, networked intelligence, an efficient workflow and back-office services. Our experts take on your most time-consuming tasks, like claim submission and follow-up, denial management, payment posting and more, getting practices paid 6% more, and 32% faster.1

By working at massive scale for our 67,000+ clients, athenahealth drives results with unparalleled accuracy and efficiency. It’s part of our proven approach. 

Keeping claims error-free

We focus on getting you paid the first time, that’s why 94% of claims submitted by our practices are successfully adjudicated on the first submission.

Payer changes are inevitable, but we stay ahead of them with our patented Billing Rules EngineTM, a database of more than 40 million payer rules. Our Payer Intelligence team diligently keeps the Rules Engine up-to-date, researching payer information and tracking more than 35 million claims per quarter. And to ensure a denial never happens again, we continuously monitor payer trends and add new insurance rules daily via our cloud-based network. 

Here’s how our Patented Rules Engine Works:
The Rules Engine automatically alerts you to any issue with a claim, so you can address it before the claim is submitted. You’re more likely to submit clean claims and collect payment faster. If a claim is denied, we help fix it and add a new rule, so that denial never occurs again for an athenahealth provider.

Expert medical billing teams that reduce work and hassle

While your staff moves through our easy 5-stage workflow, expert teams track and manage your claims—work that we perform at scale for our network of more than 67,000 providers.

And our patented Billing Rules Engine helps keep claims error-free the first time. If a claim has any issues, the Rules Engine alerts you before it’s submitted, resulting in fewer denials and far less follow-up work with payers.

Guaranteeing ICD-10 readiness

Our continuously updated cloud-based software keeps you prepared for industry change, backed by guarantees for Meaningful Use, ICD-10, PQRS  and more.

"If you don’t have a plan for ICD-10 already, you are behind. There needs to be a plan in place and my plan is with athenahealth."

Dr. Jeff Drasnin
ESD Pediatric Group

Coaching you for optimal financial results

By benchmarking, tracking, and continually helping you improve your processes, we make sure your practice—and collections—are managed as efficiently as possible. And we track and identify areas for improving key performance measures.  For example, entering patient charges soon after care is delivered, or minimizing charge entry lag. 

As part of our athenaCollector service, we provide training, resources and coaching to help you monitor turnaround time, at no additional charge. We also identify and implement other medical billing best practices learned from our network of more than 67,000 providers. 

*Average turnaround time for 2014 athenahealth practices 

Datasheet

Provider Credentialing Service
Discover how athenahealth can make credentialing easier for you

From our CloudView Blog

Tracking Payer Performance: The 2015 PayerView Report
Today, we announced findings from our 10th annual athenahealth PayerView Report. This is our ranking of commercial and g...
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Our cloud-based services include:

Medical Billing 

Providers on our medical billing and practice management service get paid more, faster, with less work.

Electronic Health Records 

Our award-winning Electronic Health Records (EHR) service gives providers greater control, so they can focus on what they do best.

Patient Engagement 

Patient communication services that reduce no-shows by 8% and keep providers better connected to our patients.

Order Management 

A complete end-to-end service for seamless care coordination across the continuum, no matter where patients seek care.

Epocrates® 

Clinical intelligence from the most trusted mobile medical reference is embedded inside our EHR workflow.

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Request a live demo

Request a live demo

Please take a minute to tell us about yourself.

* All fields required

View our Privacy Policy or Terms and Conditions.

Submit
close

Thanks! We'll be in touch soon!

In the meantime, please feel free to give us a call at 800.981.5084, explore the site or check out a video.

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Please feel free to give us a call at 800.981.5084.