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Detailed FAQs - Security Related

Within athenaNet, can different levels of access be granted?

How are athenahealth data and uptime protected?

Does athenaNet allow users to only edit provider templates and schedules specific to their location?

How can we ensure that the void links throughout athenaNet will not be used incorrectly?

Within athenaNet, can different levels of access be granted?

athenahealth Response: athenaNet provides for role-based user access control which grants varying degrees of access to users with different levels of authority within a medical group or other organization.
Benefit to You: This provides the practice with the ability to control what level of information each user has the ability to access. Your practice can decide not to allow receptionists to have access to schedule creation or billing admin for example. The added benefit is that each transaction is tagged with the user's name for monitoring and training purposes.

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How are athenahealth data and uptime protected?

athenahealth Response: All athenahealth systems are monitored for interruptions and security protocols 24 hours a day.
Benefit to You: athenahealth has planned for redundancy with multiple, geographically diverse hosting facilities to minimize the impact of system or network interruptions. In addition, there are mirrored copies of the data within each hosting facility, and the full system is backed up each night to multiple, offsite locations.

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Does athenaNet allow users to only edit provider templates and schedules specific to their location?

athenahealth Response: Yes, this level of security is available.
Benefit to You: The benefit is that no other group can accidentally change or delete your templates. You are given the flexibility, however, to have one central group create all templates if you so desire.

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How can we ensure that the void links throughout athenaNet will not be used incorrectly?

athenahealth Response: A void audit trail is currently in place.
Benefit to You: This provides the practice with the ability to view voided transactions and the user who completed the transaction for monitoring purposes.

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