athenahealth Response: The athenaClinicals® server provides an http interface which is only available over SSL. To access the athenaClinicals application, clients need to do the following:
athenahealth Response: athenahealth imports patient schedules and patient demographic data where necessary. We do not import patient insurance information.
Benefit to You: Our goal is to give you clean information so that you have accurate information to generate clean claims. We do not import old accounts receivable records as this would impair the ability to produce clean, clear and meaningful reporting. You may temporarily maintain your old system to resolve unpaid claims.
athenahealth Response: Yes.
Benefit to You: Clinics may have different fee schedules. These schedules will be set up during the implementation process and are easily maintained.
athenahealth Response: athenahealth and each practice
Benefit to You: The practice, along with our implementation team, loads the initial fee schedules. The practice is then responsible for maintaining the fee schedule on an ongoing basis. This provides the practice with optimum control over their fees.
athenahealth Response: The number of insurance plans listed on this screen is at the discretion of the practice.
Benefit to You: For setup, typically a practice may enter 25 insurances and would then tailor the list at a later date.
athenahealth Response: No. Users simply need to have Microsoft Internet Explorer 7 or higher and a high-speed Internet connection (Minimum: business class DSL, cable, broadband, or T1.)
Benefit to You: Our solution is easy to set up, use and maintain.
athenahealth Response: There are no known interactions between athenaNet and antivirus, intrusion detection, malware eradication, and host based firewall software. Our process for identifying issues regarding use of antivirus, intrusion detection and malware eradication is to rely on client-submitted incident reports. Our clients are instructed to report any interactions they experience via the athenahealth Client Service Center (CSC). When incidents are reported, our protocol is to investigate the interaction between the third party product and athenaNet. athenaClinicals has been in use in a production environment since November 2005. To date, no interactions have been reported.
athenahealth Response: We do not sell our software as a separate, stand-alone product.
Benefit to You: athenahealth provides continuous, real-time, workflow automation solutions. We use our state-of-the-art tools to deliver these services through an ASP (application service provider) model.