Begin receiving orders from athenahealth practices.
Care coordination that benefits the whole community.
Across the health care system today, care coordination remains inefficient due to redundancies, manual inputs and errors.
athenaCoordinatorSM, formerly known as Proxsys, is a cloud-based care coordination service for order transmission, insurance pre-certification and patient registration among physicians and hospitals, surgical centers and imaging centers. More than 8,000 ordering physicians access the system daily.
Today, athenaCoordinator serves 90 client facilities ranging from small rural hospitals to large academic medical centers and health systems. Over time, we plan to evolve and expand the service to include other health care entities such as independent labs, pharmacies, durable medical equipment companies, ambulance services, and more.
Benefits for Hospitals
For hospital clients, athenaCoordinator manages the difficult and costly work associated with coordinating care among the hospital, payers and patients. This new service delivers more control and cuts down on busywork by eliminating unnecessary redundancies and optimizing the electronic ordering process.
As a service offering, athenaCoordinator handles cumbersome tasks on behalf of clients, creating workflow efficiencies and freeing up staff time and resources.
Benefits for Practices
Medical practices access athenaCoordinator to send patients to hospitals and other facilities. With this service, they can spend less time managing outbound orders, obtaining pre-certifications, scheduling patients and following up with clinical documentation. They also get much better visibility on the status of the patients they have sent to the receiving facility. Spending less time on these tasks frees-up providers to focus their efforts on patient care.
Sending practices see:
athenaCoordinator comprises three key service components:
Order transmission — This web-based platform facilitates easy order entry and status for physicians, enables our pre-certification and pre-registration services and delivers clean orders to the hospital.
Pre-certification — A dedicated team of specialists with clinical and payer knowledge verifies eligibility and benefits. They also obtain the required insurance pre-certifications to ensure claims get paid the first time.
Pre-registration — A dedicated team of specialists delivers pre-registration services to ensure order fulfillment, patient registration in the hospital system and increased up-front collection of self-pay balances.
Get the right clinical information and the required pre-certifications.
For years, physicians have known that sending out orders is a manual, disjointed and time-consuming process. athenaCoordinator leverages an intuitive cloud-based platform to facilitate easy order entry and order status for physicians. It also enables our pre-certification and pre-registration services and delivers clean orders to the hospital. The ordering process is reduced from hours to minutes and providers have transparency into the status of their orders. Orders no longer fall through the cracks.
Gain efficiency and assurance when we pre-certify and schedule your patients.
With athenaCoordinator, our dedicated pre-certification staff takes on the burden of working with payers to streamline the care transition process. They deploy clinical and payer knowledge to efficiently and effectively reduce denials.
Get paid for self-pay obligations without the work and hassle.
athenaCoordinator extends its reach into the care transition process through pre-registration services. Our dedicated staff takes on the burden of working with patients directly to ensure efficient coordination of care. They work to improve the overall patient experience and enable a smooth transition from order submission to order fulfillment.
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Jan 5, 2012 Favorable OIG Advisory Opinion Enables Transaction-Based Pricing Read
Aug 31, 2011 athenahealth Introduces athenaCoordinatorSM to Help Hospitals and Providers Realize the Promise and Benefits of Care Coordination Read
Jan 30, 2013 Playing Well with Others: The Citizens of Today’s Medical Neighborhood Read
Oct 19, 2012 A Care Coordination Model That Benefits All Read