Improve patient communication with a web portal
The age of the empowered consumer has come to the doctor's office. Today, clients want to play an active role in managing their own health care. athenaCommunicator helps empower your patients—and your practice—by providing you with a practice-branded patient web portal. Everyone benefits: you boost patient communication and satisfaction while also streamlining operations and relieving staff from time-consuming work.
Built and branded for your practice
Enjoy the benefits of an out-of-the-box patient web portal that incorporates your practice's logo and branding, without the extra expense and hassles of doing it yourself. athenahealth builds it, rolls it out, and maintains it for you.
Greater patient access and satisfaction
Research shows that patients who are more involved in managing their health are likely to be healthier and more satisfied with their care. With a patient web portal, you improve patient communication by giving patients the ability to request appointments through our medical scheduling software, view and update their personal information, request prescriptions, receive test results, read patient education material suggested by you, and more—all instantly and securely.
Offload tasks, gain efficiencies
When patients are empowered to do more, your practice saves time and hassle. A patient web portal makes it easy for patients to handle administrative tasks, such as filling out forms and updating insurance information in advance of their visit. This leads to greater practice efficiency, lower in-office wait times, and more time for your staff to focus on other value-added work.
Boosting Patient Engagement with Communication Technologies Read
Rely on our staff to reduce your workload
When your staff spends less time answering the phone and more time seeing patients, your quality of care improves—and so does your bottom line. Our patient communication service, athenaCommunicator, reduces your staff's outbound and inbound calls by offering automated messaging solutions based on your practice needs. Now you have a more efficient, cost-effective way to enhance patient communication and keep schedule openings filled.
Improve care while filling your schedule
athenaCommunicator delivers benefits to your patients and your practice. Our GroupCallSM service sends reminders automatically to patients who require a flu shot or a follow-up visit to manage an ongoing condition—or just to notify them of an unanticipated office closure – helping you improve patient care and increase patient visits.
Eliminate the back and forth
With our ResultsCallSM service, time-consuming phone tag becomes a thing of the past. Test results are sent directly and securely to patients via email and phone.
Access and service, beyond business hours
When your staff heads out for the day, our live operators keep the lines of communications open between you and your patients. Our trained staff has real-time access to the athenaNet screens your office uses daily. That way, they're always in-the-know and ready to help patients with scheduling, bill payment, and other requests.
Keep a full schedule, maximize your revenue stream
Holes in your patient schedule lead to gaps in revenue. With our integrated patient communication services, your staff isn't burdened with the labor-intensive work of making reminder and rescheduling calls. It's all done for you, automatically and in the most cost-effective way.
More appointments kept
Appointment no-shows are a significant drain on revenue. With ReminderCallSM you can reduce no-shows by an average of 8%.2 The technology sends out automated appointment reminders via your patients' preferred delivery method—phone, email or text messaging.
Live operators, real results
Reduce your no-show rate even further with the support of athenahealth live operators. They use practice defined call handling protocols to answer patient calls and reschedule appointments.
Make self-pay work better for you and your patients
The rise of the patient self-pay burden has created a growing level of frustration fueled by low collection rates and written-off revenue. For patients, there is confusion over billing and lack of convenient payment options. athenahealth delivers the technology and services you and your patients need to navigate this new medical billing frontier easily and successfully.
Soft reminders, bottom-line results
Reduce the snags and delays in self-pay billing—and save on the cost of paper statements—with our Self-Pay Reminder Service. The technology sends out customized balance due reminders to patients via phone and "soft collection" messages via email.
A patient web portal for faster collections
Improve the speed and quantity of your collections from self-pay accounts with a patient web portal that incorporates your practice's logo and branding. It makes patients more likely to pay, by making it easier for them to pay. With just a few clicks, they can view an e-statement and submit a payment—24/7, 365 days a year.